Hello guys,
My avast website is not updating device information.
This device has been being used every day, since 6 days ago, however the last communication date for this device in my avast website, shows 6 days ago.
Its important to note that even the last communication showing 6 days ago, it seems that my avast website detects that the device is online, because a green ball appears besides the device name.
I am attaching some images to help clarify the problem.
Ticket support number #267015.
A support log file was submitted using the avast support tool.
Thanks for the help!