system
1
My company is Beijing JoinHope Image Technology Ltd. We released our compamy software in 2014.3 that is reported Virus by Avast. We think is a false-positive virus alert so I try to contact your Virus Lab for an analysis.
But the question is when i submit in your web is reported false ,i can’t give my software and my question to you.
Please Email to me so i can give my software to you. Thank you very much.
Asyn
2
system
3
I have tried. The connection is broken when i click the Send Message button.
Is this a size limit for file?
Asyn
4
You can also contact the virus lab via: virus[at]avast[dot]com
system
5
Yesterday I have contacted the mailbox:virus@avast.com.But there is no reply until now.
Is the mailbox right?
Asyn
6
Yes. They’ll only contact you in case they need further info.
system
7
But if they are resolved, they will contact us by e-mail, right?
How many days they need as usually? A week or a month?
Asyn
8
Usually not, but you can refer to this thread and maybe you’ll get an answer here.