My humble request pls help

Viruses and worms
1

My name is Deva
let me came straight to point when i open Avast browser today so i update my Avast browser then i received a pop up message from Avast so i open it its a Avast survey so after i done the survey i open my email i received mail from Avast like i ask for Avast contract cancel
But i didn’t request any cancelation

My humble request pls help :cry:
i attached pics pls check


https://thumbs2.imgbox.com/84/5b/UUVzjDaT_t.png
https://thumbs2.imgbox.com/95/84/4DB9mzAT_t.png

2

the weird part is there is no name and there no order id on the email
Anyone can HELP me

3

this what i received today on email

https://thumbs2.imgbox.com/e4/f9/R1UXMwMi_t.png