My Introduction to Avast - I'm Not Thrilled

I sign up, I pay my money, I’m told that it’s a downloadable program, I pass on the option of a CD, I get my CC processed and I then get the following:

An error occurred during the generation of your license key.
We will contact you within the next 24 hours by e-mail and provide the necessary information. Thank you for your understanding!

I do not understand. This is my first time doing anything with Avast, I’m in a hurry and this is crap in my book.

I’m not as big of an ass as this rant sounds but I’m in a hurry and you should tell me BEFORE I pay if you’re not going to send the license key right away.

avast! comes with a fully functional trial version, which lasts for 60 days, so there’s no hurry to get the key.

Please be sure you haven’t been the victim of a scam:

http://avast.com.au/news/alerts/fraudulent-sales-of-avast

Hi…

I don’t either. ???

It’s been a few years since I’ve ordered a key for the professional version but I know with the Home (free) version, the keys are usually received within 5 to 15 minutes. From the message you received, it sounds like the professional keys are normally issued right away, perhaps caused by a glitch in Alwil’s system. I apologize for your frustration, I’ve been there myself, so I know. :slight_smile:

Best Regards…

Just to be sure - where exactly did you make the purchase?

Thanks
Vlk