my laptop got infected by LNK:Jenxcus-P [Trj] i cant remove it.

I cant remove it in my laptop. i used avast but didn’t work pls hepl me fix it :frowning:

Attach your basic diagnostic logs. (MBAM, FRST and aswMBR)
Instructions: https://forum.avast.com/index.php?topic=53253

sir is this it??..im not good at computers :frowning:

No that is not what we need.
Please follow the instructions step-by-step.

sir!! i hope that’s right thank you in advance :slight_smile:

That’s exactly what we needed.
Now have some patience.
Someone will soon have a look at them.

thank you very much sir!! :slight_smile:

did you get this after using a usb stick?

if so scroll down to (in the guide) SPECIFIC INFECTIONS LOGS
Follow MCShield instructions … this log you copy and paste here (not attach)

MCShield AllScans.txt <<<


MCShield ::Anti-Malware Tool:: http://www.mcshield.net/

v 3.0.5.28 / DB: 2016.2.21.1 / Windows 7 <<<

7/3/2016 4:42:35 PM > Drive C: - scan started (no label ~466 GB, NTFS HDD )…

=> The drive is clean.

MCShield ::Anti-Malware Tool:: http://www.mcshield.net/

v 3.0.5.28 / DB: 2016.2.21.1 / Windows 7 <<<

7/3/2016 4:42:56 PM > Drive D: - scan started (TRANSCEND ~15443 MB, FAT32 flash drive )…

=> The drive is clean.

It will probably be some hours wait before essexboy is online

Could you attach a screenshot of the Avast alert please

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your Desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool
[*]Click the Scan button and wait for the process to complete.
[*]Click the logfile button and the log will open in Notepad
[*]Click on the Clean button follow the prompts.
[]A log file will automatically open after the scan has finished and the PC has rebooted
[
]Please post the content of that log file with your next answer.
[*]The report will be saved in the C:\AdwCleaner folder.

sir…i tried to get the last pop up alert while im still scanning the the current scan pop up i cant find the avast log folder and when the scan finished it find no threat…is my laptop have no more virus???..i’m just worried that it will damage my laptop

btw i did not yet done the last instruction you gave me.

MBAM cleared two elements they were probably the culprits.

The other fixes you are going to run will just be general tidying up ones

oh…thank you sir :slight_smile: really helped me :slight_smile: no more threats :smiley: