My licence file wont work anymore.

My beloved Avast has been either destroyed or uninstalled 9 times since new year. I have today been through alot of cleaning of malware and stuff like that, without knowing what is going on. But my avast wont work and I reinstalled again again, but now the licence key wont work. Then I installed the free version. NOW IT ALSO WANTS a registration key??? I am about to get a nervous break down.
PLEASE help me. :-[

I have today been through alot of cleaning of malware and stuff like that, without knowing what is going on
I would start with finding out if the machine is clean first, and then solve the license problem...

Follow this guide, and attach all logs…not copy and paste
http://forum.avast.com/index.php?topic=53253.0

Then Essexboy will have a look when he arrive here later today

I hope i am doing the right thing by ataching the logfile here??? Or Please tell me where I can do it else.

Yes. :slight_smile:

YAY ! Here is the next one :slight_smile:

it is possible to attach more then one log file to the post :wink:

Allowed file types: txt, jpg, gif, png, log Restrictions: 4 per post, maximum total size 192KB, maximum individual size 200KB

Eeh! How do I do that? ???
Now I dont dare to send the next one :stuck_out_tongue:

just under attach…it say “more attachments”

if unsure just continue as you did, it is not a problem…it was just a suggestion to do it a bit easyer for you :wink:

I´ll do my best :slight_smile: That should br it?
OH and I dont know if I should use the last tool, because i dont have problems with the internet as such, but it tells me all the time i have a server that is…ok can I send you a screenshot of the box?

Sure.

Thanks :smiley:
It pops up every time i start my email and want to get mails or send mails, but only once as i am forced to say yes, or else I cant get mails. AND I GET MANY MAILS!!! :smiley:

Maybe I should have told, that I use Windows Live Mail and Gmail and I use a server called !123.com… also for my homepage.

And now I got one more complain from the computer after all these cleaning programs. I translated it to english.

you do know this is avast forum…just asking since i see you are running AVG
did you try to install avast while running AVG ?

you also have software from IObit!..you may want to uninstall it after reading this

http://www.malwarebytes.org/forums/index.php?showtopic=29681
http://www.malwarebytes.org/forums/index.php?showtopic=30989
http://www.malwarebytes.org/forums/index.php?showtopic=33217

That is only until my BELOVED AVAST is running again and my license works too. you can be sure of that. It goes out as soon as I can get my avast running again. I payed for it so I am going to use it. My license should have worked until september. I just am so afraid of getting virus… more than i already got … :-\ Avast has been serving me beautifully for years without any troubles, so I wont drop it for anything.

No, I have uninstalled AVG, before i tried Avast for the 9th time and it was broken after a few days as usual… At very first i thought it was Avast that was the problem, as it all the time stopped working ot got uninstalled when my computer didnt want to start up and i couldnt make i work again. So i tried with AVG but it worked for 6 days and then it was uninstalled too. Then a friend suggested it was a trojan… I was almost happy, to know it wasnt my Avast. It Was actually therefor i knew it wasnt avast, that cost the troubles. And it was only after the 8th time I tried AVG. But since i cannot make my Avast work yet, I use AVG. Isnt it fair enough?

AVG Technologies CZ, s.r.o IObit McAfee, Inc
A touch more than avg

Download a fresh copy of Avast to your desktop
Download aswClear http://files.avast.com/files/eng/aswclear.exe
Download the AVG removal tool http://www.avg.com/ww-en/utilities
Download McAfee removal tool http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Download IOBit removal tool http://download.cnet.com/IObit-Uninstaller/3000-2096_4-75161625.html

Uninstall via control panel each of the above programmes
Then run each of the uninstall programmes including aswClear

Reinstall Avast

Let us know how that goes

Shall it be a free edition of Avast?? I cant pay for a pro already again?

If you have already paid then when it is installed we will show you how to get your licence back

So initially get the free version

How can I be sure it is all gone? I have tried to remove all on the list. I am about to download a new avast.