Ok, here is the latest OTL he is running the junkware removal in the morning and then hopefully we can see where we are at. Thanks for all this and sorry it has been so long and drawn out. My parents are so grateful and so am I. It saved me lots of trips over there and phone calls. I told him next time he has to come to the forum on his own. He has been amazed at how helpful you all have been! Thanks, thanks, and more thanks!!