My ORDER ID

General Topics
1

Hi,

I have recently bought a product from Avast and I want to get a refund for that. I have submitted a ticket with the number of #487830. However, I didn’t receive any “order ID” for my purchase. The only number I have is a reference ID from Avast email and also an invoice. Can somebody please help me?

2

Hi shojaa45,
Your refund request is waiting in our request queue for 6 hours already. We’ll get to at soon. We usually reply within 1-2 business days. There shouldn’t be any issue with refund as we follow our 30days refund policy. OTOH, I’m wondering why you are giving up on our protection?

Lukas

3

If you have a problem with the avast product, why not tell about it and try to solve it ?

4

Hi Lukas,
Thank you for your reply. It’s been many years (I can’t count) that I and my family have been using Avast products. We had never returned any and we all are glad that we use Avast. In this case, we have bought it for a program but our program has been stopped. So, I have to return the item and I appreciate your help and services.

Narges

5

Hey Lucas,
It’s been more than 2 business day that I’ve been waiting for your response. Can you please check my ticket?

Best,
Narges

6

Have some patience, it is being handled.

7

i need refund and i don’t have my order ID

8

https://www.avast.com/faq.php?article=AVKB24

9

I don’t know why it is paid automatically.

And I don’t have order ID also.

Actually, I was unaware of this pay, and I didn’t answer any pay options.

Could you help me with the refund procedure?

10

See if the following helps you
https://support.avast.com/support/tickets/new?form=2

11

I don’t know why it is paid automatically.

And I don’t have order ID also.

Actually, I was unaware of this pay, and I didn’t answer any pay options.

Could you help me with the refund procedure?

12

→ https://support.avast.com/article/24/ (Orders and Renewals)

13

Hi, I bought an Avast product 4 days ago and I want to cancel it and ask a refund.
I haven’t received though any invoice or order ID.
How can I receive my order ID?
I have checked thoroughly my email (inbox, spam etc) and no email.

14

→ https://support.avast.com/en-ww/article/Refund-request/ (Just enter/use 00000000 and explain it in your request.)

15

→ https://support.avast.com/en-ww/article/Refund-request/ (Just enter/use 00000000 and explain it in your request.)
[/quote]
Thank you! I was able to submit a request!

16

You’re welcome.