My problem with ProAV5

Avast Free Antivirus / Premium Security
1

Hi all

All I ever wanted to do was extend my 4.8 Pro license which I’ve found impossible, so I’ve had to upgrade to 5 Pro instead and since then I’ve had nothing but problems. Initially AV5 wouldn’t load at all, then I got it to load it wouldn’t run anything, then when I got it to run it then slowed everything down on the computer to a halt so I had to reboot. After reboot, it then hung and nothing else happened. So I’ve gone back to 4.8 again. Thing is, the program again runs out in 14 days and I’m left with a 3 computer, AV5 license with no way of being able to use it unless they can convert it to a 4.8 Pro key. So I’m basically stuck. I keep emailing support and get back the bog standard how to install email, which I’ve done and although it installs it won’t work properly so what can I do now??

I’m running Win 7 32bit.

Lucy

2

I suggest an installation from the scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results.