Avast Support Team,
I am writing to express my deep dissatisfaction regarding an unauthorized deduction from my account for a product I did not knowingly purchase. This experience has been extremely frustrating and disappointing, especially in light of Avast’s advertised 30-day money-back guarantee, which now feels misleading.
Order ID: ADP21XXXXX72151
Despite initiating a refund request over 20 days ago and following up multiple times, I have yet to receive any confirmation or resolution.
I have raised several support cases with no meaningful response. The delays and lack of accountability are unacceptable. Here are the case numbers for your reference:
- Case No. 23456005
- Case No. 23498007 (repeated submissions)
- Case No. 3456005 (dated 31-07-2025)
- case: 23456005 2nd Aug
I respectfully urge you to review my case promptly and initiate the refund process without further delay. Kindly confirm receipt of this message and advise on the next steps.