Need help on The stub cannot run installer/updater executable (code 0x3)

system · 2015-11-03T07:17:11.000Z

I noticed Avast keeping asking me to restart PC to complete upgrade but it never ends after I restarted many times. I went ahead and tried to uninstall using normal Add/Remove Program, got error The stub cannot run installer/updater executable ‘C:\Program Files\Avast Software\Avast\setup\Sfx\avast.setup’(code 0x3)

I went ahead and tried using Avastclear in safemode, still got the same error message.

My PC running win7 with avast free virus, no other antivirus software installed.

Someone please help me to uninstall the Avast, really appreciate.

Staticguy · 2015-11-03T10:58:40.000Z

What previous antivirus did you have prior to using Avast? Every laptop and computer comes with a trail antivirus software.
What is your Windows Operating System? Service Pack?

system · 2015-11-03T16:09:11.000Z

Staticguy post:2:

What previous antivirus did you have prior to using Avast? Every laptop and computer comes with a trail antivirus software.
What is your Windows Operating System? Service Pack?

No other antivirus installed prior to Avast, system is win 7 ultimate original. Thanks!

Eddy · 2015-11-03T16:26:32.000Z

Windows 7 comes with the av from MS.
It can’t be removed, but it can be disabled.
So yes, there is besides avast a other av on the system.

Remove all folders/files from avast manually
Remove all entries pointing to avast from the registry
Reboot
Run CCleaner and/or the Glary utilities to cleanup disk and registry
Reboot
Install the latest version of avast (2016)

system · 2015-11-04T06:52:01.000Z

Eddy post:4:

Windows 7 comes with the av from MS.
It can’t be removed, but it can be disabled.
So yes, there besides avast a other av on the system.

Remove all folders/files from avast manually

Remove all entries pointing to avast from the registry

Reboot

Run CCleaner and/or the Glary utilities to cleanup disk and registry

Reboot

Install the latest version of avast (2016)

Thanks for the help, this is what I did: Remove the Avast folder in safe mode, delete the avast registry entry, then used avast clear utility to remove the avast in safemode. Hope this can help others with similar problem

Eddy · 2015-11-04T08:20:46.000Z

You’re welcome.
Good to hear it is solved.

as extra information…
avast is using multiple folders.

under program files
in the document & settings folder or user folder (depending on the used OS)

In case you need to remove the registry entries again one day… ;D
http://www.nirsoft.net/utils/regscanner.html

Download/install the tool
Run the tool
Use avast as searchterm
When it is finished scanning, press ctrl+A to select all entries it has found
In the menu > File > Delete selected keys/values

Ofcourse it is smart to create a backup first.

Announcements