Need help removing Chitika popups, FB popups, and adyieldmanager popups

system · February 26, 2013, 5:15pm

I need help on removing Chitika popups, FB ad popups, and other adyieldmanager/ad.xtendmedia pop ups. I have run Malwarebytes and Avast scan several times and they popups are still there. Any help you can walk me thru will be greatly appreciated as I am not a computer expert and am very frustrated on how to remove these popups. The only thing I was able to do was block some of the popups thru Avast, but the outline of the popups are still appearing with a small red X at the top right corner, showing that some are blocked but still on my computer somehow.

Pondus · February 26, 2013, 6:40pm

run AdwCleaner…click delete…post log here.
you find it here. http://forum.avast.com/index.php?topic=53253.0

did that help?

if not continue with OTL found in same guide, when logs are attached (not copy and paste) you will get removal help from a removal expert

system · February 26, 2013, 6:54pm

Ok thanks! Working on them now. Will post the logs after they are done.

essexboy · February 26, 2013, 6:55pm

Monitoring

Pondus · February 26, 2013, 6:56pm

you may post the OTL log anyway, then Essexboy will remove any leftovers…if any.

system · February 26, 2013, 7:07pm

I have attached the OTL log to this post.

system · February 26, 2013, 7:29pm

This is AdwCleaner log that’s attached.

essexboy · February 26, 2013, 7:41pm

It compromised your host file

O1 - Hosts: 69.72.252.254 www.google-analytics.com. O1 - Hosts: 69.72.252.254 ad-emea.doubleclick.net. O1 - Hosts: 69.72.252.254 www.statcounter.com. O1 - Hosts: 184.95.41.155 www.google-analytics.com. O1 - Hosts: 184.95.41.155 ad-emea.doubleclick.net. O1 - Hosts: 184.95.41.155 www.statcounter.com.

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:OTL
[2013/02/06 22:05:47 | 000,000,000 | ---D | C] -- C:\ProgramData\Tarma Installer
[2013/02/06 22:05:23 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\File Scout
[2013/02/06 22:05:14 | 000,000,000 | ---D | C] -- C:\ProgramData\Babylon
[2013/02/06 22:05:13 | 000,000,000 | ---D | C] -- C:\Users\User\AppData\Roaming\Babylon
[2009/12/14 09:56:22 | 000,005,114 | ---- | C] () -- C:\ProgramData\mpwkmhhb.yzx
[2009/08/03 11:16:46 | 000,005,077 | ---- | C] () -- C:\ProgramData\znaiigjn.uhh
[2009/01/15 12:43:07 | 000,004,900 | ---- | C] () -- C:\ProgramData\tuhpttzl.his
[2008/10/31 13:11:30 | 000,004,876 | ---- | C] () -- C:\ProgramData\powjnvfp.pmy

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

system · February 26, 2013, 9:08pm

Ok did everything you said and here’s the new OTL log attached to this post.

essexboy · February 26, 2013, 10:33pm

Could you run the Microsoft fixit on this page please http://support.microsoft.com/kb/972034
Then run a fresh OTL quick scan

system · February 27, 2013, 3:47am

Ok I did the Microsoft fixit and another OTL, here’s the log attached.

essexboy · February 27, 2013, 1:54pm

Could you confirm that it has now disappeared

system · February 27, 2013, 6:59pm

So far, I haven’t seen the Chitka popups, still searching websites that frequently have the adyieldmanager popups now and will let you know. Will keep you posted.

Thanks so much for what you have helped me with at this point! I will let you know as soon as something pops up again, hopefully not.

Am I doing anything on my end that’s making those popups appear or installed on my computer? Even though I have AVast and MBAM, I didn’t know they can still bypass those.

essexboy · February 27, 2013, 7:34pm

The host file is one area that neither MBAM nor Avast look at, maybe they could add that

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
[*]Click Start.
[*]Open My Computer.
[*]Select the Tools menu and click Folder Options.
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.

Clear Restore Points

Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button

https://dl.dropbox.com/u/73555776/disc%20clean.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe

system · February 27, 2013, 8:49pm

Ok thanks so much! I feel as though I owe you a lot due to that frustration level of seeing those popups. I see that you have a paypal donate link. I believe in compensation, b/c no one else was able to help me, especially for free like that and you were on time and very prompt in your responses. That was great!

I am working on cleaning up the computer now.

Also one more quick question: I am using the FREE Avast software, is that sufficient antivirus protection or do you recommend the next level that requires me to pay, etc? Also the same with MBAM, should I upgrade the full version instead of just the FREE version that I am using?

essexboy · February 27, 2013, 8:57pm

For MBAM to be honest the free should suffice
For Avast the protection is the same for all variants with regards to malware and detection. However, Pro offers a safe zone for banking etc… and AIS has the firewall as well. So the decision for that is yours

Personally I use AIS mainly for safe zone and the tools on the firewall that I use a lot … IP trace etc.

system · March 5, 2013, 3:04am

Ok thanks again. BTW: please send me your paypal link, b/c I would like to donate.

system · March 25, 2013, 1:23am

Hi, I trying to remove chitika ads and already run OTL. I just got OTL.Txt only but didn’t get Extras.Txt.
Any suggestion?
Also, how to find “additional options”?
How to attach log?

Thank you.

system · March 25, 2013, 1:32am

Pls see my attachment.

essexboy · March 25, 2013, 11:49am

Here you go ainee this should fix it