OK, I think I followed all the steps suggested, except perhaps for the timing of uninstalling Avast – I didn’t do that until all the other steps were completed because I could not find a method to do so. Finally after a google search, I found the link to the Avast Uninstall Tool, which I had to run in Safe Mode.
I really appreciate all your help on this forum, unfortunately, ScorpionSaver is still showing in my Programs and Features (although SS Services is gone now). And I’m still getting notice from Symantec that it is finding and quarantining files.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will produce a log called FRST.txt in the same directory the tool is run from.
[*]Please copy and paste log back here.
[*]The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
All that remains as far as I can see is the uninstall entry
So the temp file would tend to suggest something else
Download and Install Combofix
Download ComboFix from one of the following locations: Link 1 Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
So after running ComboFix (which took nearly an hour, including after the reboot), here is the output log.
BTW, Symantec must have restarted immediately after the reboot, because it started capturing errors even before ComboFix was finished, however when I looked at it’s status just before sending this, it shows as “disabled”.
Well, maybe we have some success. I rebooted a second time (after my last reply), and finally ScorpionSaver is no longer in my Programs & Features list. I also have had no Symantec notices yet (only been up for five minutes), but it looks hopeful. I’ll re-post if there are any further problems, but THANK YOU SO MUCH for all your help!
Well, it’s a new week and the Scorpion has come back with a vengeance - I’ve logged several hundreds of risk files in Symantec since Friday. (I tried looking at the Risk Log in Endpoint Protection, and it was taking so long for the log to finish populating that I went ahead and sent this note anyway).