I try uninstalling from the control panel. I get a message along the lines of “setup has detected that another program requires the computer to reboot…”
a) No current program, to my knowledge, is in need of a reboot.
b) I’ve rebooted about a million times while still getting the same message.
Setup fails. I get this from the log:
26.05.201300:08:35Started: 26.05.2013, 00:08:35
26.05.201300:08:35Operation set to INST_OP_UNKNOWN
26.05.201300:08:35Old version: 5c2 (1474)
26.05.201300:08:35SYNCER: Agent=Syncer/5.00 (ais-1474;p)
26.05.201300:08:35Running SETUP_AIS-5c2 (1474)
26.05.201300:08:35Operating system: Windows Vista ver 6.0, build 6000, sp 1.0 x64
26.05.201300:08:35Memory: 14% load. Phys:1048575/1048575K free, Page:1048575/2097151K free, Virt:2004728/2097024K free
26.05.201300:08:35Computer WinName: GENESIS
26.05.201300:08:35Windows Net User: genesis\exhiliration
26.05.201300:08:35Cmdline: /uninstwiz
26.05.201300:08:35Old version: ffffffff (-1)
26.05.201300:08:35Using temp: C:\Users\EXHILI~1\AppData\Local\Temp_asw_aisI.tm~a02352 (40219M free)
26.05.201300:08:35Install check: SetupVersion does NOT exist
26.05.201300:08:35SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 0
26.05.201300:08:35DldSrc set to inet
26.05.201300:08:35SYNCER: Agent=Syncer/5.00 (ais-1474;p)
26.05.201300:08:35Computer DnsName: genesis
26.05.201300:08:35Computer Ip Addr: 10.0.0.3
26.05.201300:08:35Setup GUI DLL not found at location: C:\Users\EXHILI~1\AppData\Local\Temp_asw_aisI.tm~a02352\SetupGUI.dll
26.05.201300:08:35Setup GUI has been successfuly loaded from EXE.
26.05.201300:08:35Get registry: Software\Microsoft\Internet Explorer\Version=9.10.9200.16576
26.05.201300:08:35Operation set to INST_OP_INSTALL
26.05.201300:08:35GUID: 5f69c101-f14e-41a5-9367-3b0bc0a3585c
26.05.201300:10:39Default server pseudo definition loaded as ‘’.
26.05.201300:10:39SelectCurrent: unable to find any suitable server in ‘main’
26.05.201300:10:39bad bad bad
26.05.201300:10:39Transferred: files 0, bytes 0, time 0 ms
26.05.201300:10:39Retries: total 0, files 0, servers 0
26.05.201300:10:39Customer 0
26.05.201300:10:39ashBase!_basGetCurrentProductLicenseInfo@28 returned 110
26.05.201300:10:39pfnBasGetCurrentLicenseFeatureInfo -1 return value: 0x0000006E
26.05.201300:10:39NeedReboot=false
26.05.201300:10:39Return code: 0x2000000C [Can’t select any server for downloading (from 1).]
26.05.201300:10:39Stopped: 26.05.2013, 00:10:39
26.05.201300:10:39Cannot create reg. key:Software\AVAST Software\Avast
What could be going on here to prevent the uninstallation and how can I rectify this?
Thanks