Need Help with Avast! Firewall - Very Stressed!

Avast Free Antivirus / Premium Security
21

Here is what the log shows on Laptop A until December 12, when suddenly I couldn’t access other computers on the network:

Block Devices on Network (Remote IP Addresses - Other Laptops,Desktops, Routers, …) Remote Port (Many) Local Address (239:255:255:250) Local Port (1900)

Question:

How do I save this log before uninstalling the AIS?

Best regards,

aladdin!

22
  1. Before you uninstall anything, for those machines that still have AIS on them, please run a mini-dump file:

Here is additional information on how to invoke a memory dump file: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71.

Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and name it uniquely (machine #A and your name): ftp.avast.com/incoming. Avast will analyze it and respond back to you in this thread or to your email. There may be a slight delay because of the holiday.

  1. After doing the dump file, try the Avast Repair first before doing any uninstall. If you did a clean install initially, you should not have to do another clean install. A repair might help, but only after doing the dump file.

  2. Run MABM on the other machines and if clean just report machine A and C came back clean with MBAM. Otherwise, cut and paste the report.

  3. Do you have any kind of AV on Laptop B now?

  4. Don’t open a support ticket as long as you are doing a mini-dump file. This will be quicker. Let me know when you do it and I will alert Avast to help matters.

23

Dear SafeSurf,

Once again thank you taking the time out and helping me. How is the weather in your area? We see on the news that in some parts of USA it is very bad.

Last night I stayed up very late and ran MBAM on all machines. Once finished I kept that machine off, until I ran MBAM on each and every machine and shutting them off. Once all the machines were tested for viruses than I turned them back on again. Didn’t find anything.

On Laptop A, I had earlier removed the firewall portion from AIS and then re-installed it. On machine B, I had uninstalled AIS. On Laptop C, I still have the AIS installed.

I took the memory dump on Laptop C and it about 2gb. After running 7 zip on it, now it is down to about 450mb. With my ADSL speed it will take about a whole day to upload it, so I don’t know what to do?

My ADSL has download speed of 512mb and about 1/10 of that is the upload speed.

4. Do you have any kind of AV on Laptop B now?
  1. Don’t open a support ticket as long as you are doing a mini-dump file. This will be quicker. Let me know when you do it and I will alert Avast to help matters.

On Laptop B, when I uninstalled AIS, right then I installed Avast! PRO in trail mode. I will not open a ticked and wait for your further advise and response.

Kind regards,

aladdin!

24

Regarding the size of your dump files, since they are so large, can you break them down into smaller sizes? Perhaps Laptop A, and Laptop B and C? Or do all 3 separately? I hate to make more work for you. If this is too inconvenient for you, them by all means, feel free to open a ticket. By doing the dump file, Avast can analyze everything, then report back what the problem is. By opening a ticket, you are starting over from the beginning, however you can mention the link to this thread to help. Please let me know what you would like to do. Thank you.

25

Thanks for the reply. The dump for only Laptop C is about 450mb and I haven’t created the dump files for Laptops A and B. I think I will open a ticket and give the link to this thread and ask them if the log files be sufficient. Or, at the most, only the dump file of Laptop C.

Many thanks and kind regards,

aladdin!

P.S. I will keep you posted and your kindness is much appreciated!

26

You’re most welcome. If you do the dump file, let me know and I will contact Avast for you to alert them as well.

27

I have opened a support ticked and most probably I will try to upload the memory dump file during night. I will keep you posted.

Kind regards,

aladdin!

28

I have now completed the last three steps remaining from my side:

  1. Remove all Access Points and only have the ADSL connected.

  2. Reset the router to the factory default.

  3. Assign the IP addresses automatically by DCHP instead of static IP addresses.

I have now tried everything that I can think of. It just boggles the mind!

Kind regards,

aladdin!

29

Got a response from support to uninstall the stable version with the Avast! Removal Utility and install the beta version. Tried, but still the problem persists. So wrote back to support asking for help!

Best regards,

aladdin!

30

Hi aladdin.
If the problem still persists with the beta version, i recommend you to create a topic and specify the problem so Avast! team can solve the issue.

Create your topic here: http://forum.avast.com/index.php?board=15.0

31

I had the same problem and I am a very advanced user. The solution I found is so simple I feel like an idiot. :-
On all affected machines leave the home group. Create a new home group and add all machines to the new group.
Problem solved. 8)

32

Too bad, does not fix the problem. I’m not using any homegroup (so I left it). Default SAMBA file sharing with local credentials (connect with pc admin account’s username and password) does not work when in or out of a homegroup. It’s the firewall’s fault, when uninstalled all is well.

33

yup I tried the create a new homegroup-didn’t work for me either.