Need help with refund

h

if anyone can actually help me( a staff) please email me for more personal info like the card i used

https://support.avast.com/article/24/ (Orders and Renewals)

as i said i dont have acces to my account because i forgot it
ive tried contacting they never answer my calls or emails
PLEASE I NEED A REFUND AND MY SUBSCRIBTION CANCELED

Hi, I reported it for you.

thank you its been so long and i havent had a reply, i know im being quite dramatic but 63.24 is alot especially if you’re a student.

You’re welcome.

when would i hear back from them.
im just panicking because i dont want another charge.
are you able to get them to prioratise mune abit more?

Probably on Monday (support only works on weekdays).

its been almost 4 days, avast still hasnt done anything. im just panicking, sorry.is anyone able to see if my ticket is at a priority or has been sent

Let’s be a bit realistic, You posted the request on 5/11/2018 in the evening.
There was a weekend to consider. It usually takes 5-7 business days.
Please have some patience.