Need to change password in Avast & support not replying

system · 2017-10-21T21:38:10.000Z

Avast self protection is not recognizing the password anymore. I want to reset the password but Avast support has not replied to my request.
I want to uninstall Avast because it’s been making trouble, calling good PDF’s as viruses & even worse it tagged the exe of my most used & most important program virus & killed it! (An Rxing & patient record program for a charity health clinic).

Milos · 2017-10-23T09:19:18.000Z

Hello,
regarding the deteceted PDFs and program: can you submit them using https://www.avast.com/false-positive-file-form.php ? We would like to check and fix the detections.

Thanks,
Milos

MartinKvetko · 2017-10-25T07:35:50.000Z

This post doesn’t really looks to be related to Avast Passwords feature, seems to me that you should follow this guide to remove password protecting antivirus itself
https://support.avast.com/en-us/article/Remove-Antivirus-password

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