help: i think i have a virus,. a rogue anti-virus pop-up appeared on my computer i Xed it then shortly after my screen went blank except for my background all the icons are gone i get a message that my computer is locked,… now what?.. any help will be appreciated thanks,…
please tell us additional information
and you can enter safe mode and make a new user to work with pc until you can remove infections
I suggest:
- Clean your temporary files.
- Schedule a boot time scanning with avast with archive scanning turned on. If avast does not detect it, you can try DrWeb CureIT! instead.
- Use MBAM (or SUPERantispyware or even Spyware Terminator) to scan for spywares and trojans. If any infection is detected, better and safer is send the file to Quarantine than to simple delete them.
- Test your machine with anti-rootkit applications. I suggest avast! antirootkit or Trend Micro RootkitBuster.
- Make a HijackThis log to post here or this analysis site. Or even submit the RunScanner log to to on-line analysis.
- Clean your Hosts file (replacing it) with HostsMan tool.
- Disable System Restore and then reenable it again.
- Immunize your system with SpywareBlaster.
- Check if you have insecure applications with Secunia Software Inspector.