Never Received My Email From Avast On My Purchase of AIS

system · 2015-11-06T14:55:12.000Z

This morning I purchased AIS for my other computer and everything seemed to be going right. License was inserted, etc. etc. But, they said I would get a copy of the invoice for my records, which would be sent to my email address. Well, still no invoice. Good thing I wrote down the Activation Code, that’s all I received. How can I get a copy of the paid invoice, please?

I did submit a Support Ticket and now have to wait 24 hours. Any suggestions into getting it sooner, as I am NOT able to be on the computer very often and would like my copy of the product I paid for as soon as possible, please.

Thanks for your time and have a nice day.

DavidR · 2015-11-06T15:10:22.000Z

Presumably the email you used was valid and isn’t blocked by a spam filter ?

You can try the Resend avast License http://www.avast.com/resend-license-paid.php, you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.

Support tickets can take 5-10 working days.

Eddy · 2015-11-06T15:18:11.000Z

https://www.avast.com/faq.php?article=AVKB126
Lookup your order status and you should be able to download the invoice from there.

would like my copy of the product I paid for as soon as possible

You are not making much sense. How where you able a license if you didn't had/have one? To get a copy of the product, simply download it.

system · 2015-11-07T12:17:12.000Z

Thank You So Very Much DavidR and Eddy for the very helpful links. The issue has been resolved. Will keep both of your links for future use, if it should happen again.

Thanks again for helping me and have a Great weekend!

DavidR · 2015-11-07T15:18:42.000Z

You’re welcome, happy I could help.

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