New Avast Free Antivirus Causes Blue Screen of Death

d.khvoya · 2017-03-10T13:37:51.000Z

Hello!

The installation of Avast software causes blue screen of death shortly after the system is booted. It started after upgrading Avast to the latest version. While the system is loading, HDD light flashes actively. Also was not able to run Google Chrome while the system was booting…

I’ve installed complete pack of Avast Software.

BTW, I’ve recently used Windows startup recovery tool. It worked for some time, after which I was informed about the tool’s inability to solve the problem.

But after that, I got all Avast Software products removed and Microsoft Security Essentials installed again.

BSODs I recall are: BAD_POOL_HEADER and BAD_POOL_CALLER. There were other(s).

My hardware is: ASUS X52F Laptop
OS: Windows 7, 32-bit

At first, Windows Updates were off. I thought that maybe new version of Avast requires certain Windows Updates. I deleted Avast with your removal utility, after which I updated my Windows, checked it with Microsoft Security Essentials (some viruses were found and removed) and tried again. But same thing occurred.

Software installed is shown on pictures below.

https://picoolio.net/images/2017/03/07/18acec.jpg

https://picoolio.net/images/2017/03/07/22b6e1.jpg

https://picoolio.net/images/2017/03/07/348f40.jpg

https://picoolio.net/images/2017/03/07/479a97.jpg

https://picoolio.net/images/2017/03/07/52e5eb.jpg

https://picoolio.net/images/2017/03/07/6f565a.jpg

https://picoolio.net/images/2017/03/07/797d15.jpg

BTW, I’ve recently used Windows startup recovery tool. It worked for some time, after which I was informed about the tool’s inability to solve the problem.

But after that, I got all Avast Software products removed and Microsoft Security Essentials installed again.

Without Avast Software, the laptop works fine as it always did.

d.khvoya · 2017-03-10T17:08:07.000Z

Bump.

bob3160 · 2017-03-10T17:41:05.000Z

Clean Install of Avast:
https://goo.gl/4Ptzkf

system · 2017-03-10T18:41:35.000Z

I’m getting a black screen on boot-up (according to various forums, this has been an issue with past Avast updates as well). A clean install doesn’t solve any of these issues, since it just replaces the former problematic update with the same (unless they’ve made fixes by now). You can try allowing program exclusions through Settings>Components>File System Shield and behavior Shield.

bob3160 · 2017-03-10T18:54:29.000Z

b60 post:4:

I’m getting a black screen on boot-up (according to various forums, this has been an issue with past Avast updates as well). A clean install doesn’t solve any of these issues, since it just replaces the former problematic update with the same (unless they’ve made fixes by now). You can try allowing program exclusions through Settings>Components>File System Shield and behavior Shield.

It’s nice to hear from an expert. How long did you say you’ve been here helping customers ???

system · 2017-03-10T19:16:02.000Z

We’re trying to solve this problem, so attitude we don’t need. As indicated, I’m reporting on my experiences with what works and what doesn’t–QED.

Eddy · 2017-03-10T19:25:01.000Z

That is only your experience, not knowledge.
As many people have reported, a clean installation can (and has) solved problems many times.

system · 2017-03-10T19:38:03.000Z

Of course, and that’s what I’ve saying all along during my entire experience in trying to solve this issue–what might work for one person might nor for another and there seem to be those with no problems with the update at all. But to malign my attempts and reports of my trial experiences is just pure arrogance. Everyone on a public forum like this should be treated with respect.

bob3160 · 2017-03-10T21:15:04.000Z

Sorry, that wasn’t disrespect. Simply posting the information.

system · 2018-05-31T02:15:51.000Z

It's nice to hear from an expert. How long did you say you've been here helping customers

You were really disrespectful, and you're also wrong. Two clean Windows installs in the last 6 months both ended up in numerous BSODs (1e, 7e, 124, 101 and more) until windows got broken beyond repair. I up and downgraded drivers, tested my RAM sticks for about 15 hours, replaced them, unplugged and replugged HDDs, got a new HDD for second clean install, tested GPU and CPU, overclocked CPU, GPU and RAM, underclocked CPU GPU and RAM, cleaned registry, restored system, repaired startup, tried a different Windows copy for 2nd install, all for naught.

With a third Windows cleran install, when BSODs appeared, I found a comment on some random forum suggesting it could be due to AV soft, tried removing Avast, and magic, BSODs were gone. Re-installed Avast a few weeks later, and within 10 days BSODs were back. Removed it again, and BSODs were gone again. So yeah, Avast was the culprit, and no, clean install did not solve it

EDIT: Btw, I’m talking about an AMD FX-8350, Asus M5A97 R2.0 MB, 2x8 GB Kingston HyperX Fury RAM sticks, Sapphire AMD Radeon R7 370 Nitro, WD Caviar Green, Blue and Black HDDs (mbr, gpt and mbr respectively), Windows 7 Ultimate 64

kwiq · 2018-05-31T07:16:33.000Z

Hi ElChOrC,
can you take a look for memory dump which would help us to identify root cause of your BSOD ?
Memory dump files are usually located in C:Windows\memory.dmp.
Zip the file ElChOrC_memory_dump.zip and upload it to avast ftp.
Thank you !

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