Hi everyone, I recently had to change which server our AVAST Enterprise Administration Console was installed on. I tried to set up the new AEA Console as similarly as I could to the old one. One difference I couldn’t avoid, though, was that the old server was not joined to a domain, and the new one is. With the new installation, I cannot remote install to non-domain clients.
Prior to the migration, I could add a new computer to the computer catalog like this:
Name: 10.2.0.152
Domain: WORKGROUP
IP: 10.2.0.152
I would then deploy remotely using these user settings on the installer package:
Domain: WORKGROUP
Account: admin
Since the new installation, I’ve been getting the following errors in my remote install log:
01/13/18 15:32:28: SpawnThreads
01/13/18 15:32:28: 10.2.0.152: StartSetup
01/13/18 15:32:28: 10.2.0.152: Connecting
01/13/18 15:32:28: 10.2.0.152: OpenSCManager error 5 (Access is denied)
01/13/18 15:32:28: 10.2.0.152: OpenSCMImpersonated
01/13/18 15:32:28: 10.2.0.152: LogonUser Administrator 10.2.0.152 error 1326 (The user name or password is incorrect)
01/13/18 15:32:28: 10.2.0.152: LogonUser Administrator 10.2.0.152 error 1326 (The user name or password is incorrect)
01/13/18 15:32:28: 10.2.0.152: RemoveOnError
01/13/18 15:32:28: 10.2.0.152: CloseConnection
01/13/18 15:32:28: 10.2.0.152: Finished with error
01/13/18 15:32:28: TerminateAll
01/13/18 15:32:28: rinstInstall end 0
I have verified that I can successfully deploy to computers that are joined to the same domain as the AVAST server (I set up a second remote installer package with the user name set to the domain administrator credentials). I found a forum post from 2015 (https://forum.avast.com/index.php?topic=171717.0) that I thought might solve my problem. I’ve gone into my domain controllers and made sure all of my administrator accounts can run as a service, but am still having the same error.
Any suggestions/advice here are appreciated. I’d really like to avoid taking my AVAST server off of the domain if possible, even if that was how the old setup was.