Thanks but of repairing installation already I did it and the problem persist. I have just seen this http://forum.avast.com/index.php?topic=57986.0
and I am not the only one with this problem independently of if I use avast free or pro. It is a problem of avast, sorry for the inconveniences of the image and thanks for your help. In my two pcs i have the same problems, I’m using Windows 7 Ultimate x86
edit: after the update 100406-0, I did a rapid scanning and deep other one and everything returns to be ok. Thank you avast!
I bought Avast! 5 Pro a month ago, registered it with the key and was well pleased, 4.8 had been running slow. The Maintenance panel showed the expiration date two years in the future, as it should. But on April 4 my Avast! announced that it was not running and a little investigation revealed the license was not valid (error 00000002). Also there is a summary.txt file in the Setup folder stating the same thing. Task Manager shows the AvastSetup.exe process starts briefly then goes away.
I emailed support@avast.com, no response yet.
I tried inserting the license file with the same results. (00000002)
On this forum I found the /resend-lic.php which rapidly returned a license file, compatible with managed network distribution,that returns the same error.
Funny thing, the version in the Maintenance view states build 5.0.462, which supposedly addresses this issue.
If what you say is true (…bought avast! 5Pro a month ago…), then seems like you have been running in trial mode.
When the trial period concludes, then you will experience the effects that you describe as occurring from April 4.
Now yr license should be in a file called License.avastlic, which you download upon receipt of yr online payment
see screenshot below of my avastlic file in the folder I created for my avast Pro
You may instead have activated the trial module which you need to do for it to work in trial mode.
though I am not saying that you did.
Registration is a different procedure
whereby I was directed to double-click my avastlic file and this enabled my license to be registered.
mkis, thanks for your reply. I have researched the knowlegebase and studied various methods for installing the license but in all cases it returns the notice “License.avastlic is not a valid license file.” Method A: Maintenance>Insert license>browse>[browse window directed to license.avastlic]>[click “Open”] Method B: Browse to your license file and double-click it. Opening the file in either way renders the 00000002 error “not a valid license file.”
I have read the file with Notepad and it contains all the appropriate information. I hesitate to post it publicly but would be pleased to email it to you for your study.
As for running in trial mode, the Maintenance panel had previously shown I was good until 2012, which makes me think it was not trial mode. The dates in the license are in a format we can’t readily decipher, but the unciphered license period is spelled out March 8, 2012. Also, the trouble began after 25 days of use, not 30, with no reminders.
I cannot really help much further. From what I gather, all should be in order, but something out of the normal has happened.
Does the module still run? What I mean is - Is this impeding the run of yr resident antivirus as well? If so, then a matter of urgency.
Since license is valid you could uninstall / re-install the module and try registering once again - I suppose you’ve already tried this.
Someone from avast should be monitoring this thread, so perhaps some action soon.
