new here and need some help

Greetings all. New to the board, and need some help. I would say i have an average knowledge of computers, but somethings ive seen on here are a bit over my head…

Have a Dell with xp home. i typically keep it very clean and keep my adult surfing to my laptop. i run CCleaner, malwarebytes and avast. i dont know exactly what the malady might be, but something is definitely not right. at times it seems fine, but more often then not, it goes unresponsive. sometimes i can close firefox using task manager, but that doesnt always work. more often then not, i have to hold the power button to shut it off. ive run boot scan with avast and nothing. when i try to run malware, it goes unresponsive. when i run the avast scan, it doesnt say its unresponsive, but it will sit there for hours and not scan. it starts out ok, goes pretty fast, but after a few minutes it slows to a crawl. i let it go for three hours and it only scanned 4%. i tried running the scan and malware in safe mode and it comes back clean…

I thought about removing avast and reinstalling, but i was concerned i might cause more harm when i remove it… any thoughts?

is this the avast default quick/full scan with default settings ?

yes, they are the default scans. neither one will run a full scan. do you have a suggestion for making a custom scan? thanx for the reply :slight_smile:

Follow the guide here and attach the OTL logs, then Essexboy can have a look inside when he arrive here later today

http://forum.avast.com/index.php?topic=53253.0

thanx for the quick response. im at work now, but ill do so when i get home around 6pm eastern.