Hello. I do have a tech. support request in as of a few days ago, but maybe someone here can help me in the meantime. I am planning to buy ADNM for my network of 25 or so computers. I am running on a demo license right now.
So, I installed ADNM on one of my servers, a Windows 2000 Advanced Server machine with dual P3-700’s and 640MB RAM. I installed ADNM with MSDE because, even though I own SQL Server 2000 and use it on others servers, this server had no SQL Server on it. I ran through the installation steps with no problems and no errors. I created a security certificate, created a mirror, etc. I rebooted following.
That is the background. Here is the problem: Now that it is installed, I want to login to the console, but my login is not working. Like I mention in the subject, this is a new installation, so I am expecting to have the default username and password work. So I am launching the console, and Detect Servers found the name of the server with ADNM on it, and for User Name I have Administrator and for Password I am entering admin. I click OK, it hangs for 20 seconds or so, and then returns with the error message: “This operation returned because the timeout period expired. Unable to login as Administrator or connection error.”
I do not think the problem has anything to do with the username or password because if I try something else as the password, it very quickly returns with “Access is denied.” I therefore think that the password is getting accepted and the problem has something to do with the connection between the client and the server. But then again, I am using the console on the same machine as the server and not going through a firewall or anything like that.
Next just to try I installed the console on my own PC. I get exactly the same behavior.
Any thoughts on what might be wrong or any troubleshooting tips? Any help would be much appreciated because I want to move away from my Symantec product as soon as possible!
Thanks.
John Caruso
