New licensing in the beta channel

JiříŠamánek · 2017-04-03T10:39:12.000Z

Asyn post:15:

YLAP post:14:

I don’t know about the others but I would like to have an option to extend my current license in any time.

That would be great (if possible). I second that.

Hi YLAP and Asyn,

Prolonging of licenses should already be possible in two ways:

using our in-app cart - for example if you click on “buy now” button then separate dialog appears, if you finish the purchase in this dialog and you buy same edition as you currently have, your license should be prolonged. (You can do this anytime, does not matter if only 1 day or 360 days are remaining in the license)
using our cart on web, but only when you are redirected from the application itself to the web (but again only purchase of same edition, if you purchase different edition it will be considered as upgrade and new license will be generated)

You can also buy license directly on our web, but that will not prolong your license

YLAP · 2017-04-03T18:19:21.000Z

Jiří Šamánek post:17:

using our in-app cart - for example if you click on “buy now” button then separate dialog appears, if you finish the purchase in this dialog and you buy same edition as you currently have, your license should be prolonged. (You can do this anytime, does not matter if only 1 day or 360 days are remaining in the license)

using our cart on web, but only when you are redirected from the application itself to the web (but again only purchase of same edition, if you purchase different edition it will be considered as upgrade and new license will be generated)

Well I can’t find either option 1 or option 2 here in any place. The only option I find inside the whole application is “Add activation code” No buttons or offers to “Buy now” on avast Premier with 400 days of subscription left. So I can’t confirm your theory in practice

My main suggestion was if I use “Add activation code” inside the antivirus dialog and that code belongs to the same edition of avast I am using now, it prolonged the current subscription, not added the additional licence.

JiříŠamánek · 2017-04-04T07:28:12.000Z

Hi YLAP,

I looked more into your issue and found out from my colleague, that some options in in-app cart were removed as they were too complicated and our users were not using them anyway.
Most users tend to click on targeted offers (toasters, banners and stuff) and buy the stuff we offer to them.
Also users with autorenewal enabled, buy the product and don’t want to think about other purchases and stuff, so they leave it on “automatic”
Unfortunately in your case, if you wanted the license prolonged, you would need to contact our support and they could merge your licenses together
I will ask the product manager about your idea and we will see whether he likes it or not:)

Regards,
Jiri

Asyn · 2017-04-04T07:40:58.000Z

Jiří Šamánek post:19:

I will ask the product manager about your idea and we will see whether he likes it or not:)

Thanks Jiri, please keep us updated. Cheers.

JiříŠamánek · 2017-04-04T07:54:10.000Z

Asyn post:20:

Jiří Šamánek post:19:

I will ask the product manager about your idea and we will see whether he likes it or not:)

Thanks Jiri, please keep us updated. Cheers.

So it should already be possible, but its just not currently set to behave this way (business decision).

YLAP · 2017-04-04T17:16:43.000Z

Jiří Šamánek post:21:

So it should already be possible, but its just not currently set to behave this way (business decision).

Well, at least now I (we) know the answer. Thanks for clearing the skies 8) ;D

Lano · 2017-04-06T23:04:58.000Z

Lano post:10:

petr.kolacek post:9:

Thank you, Petr. It looks like I'm also in good shape, then. :)

Hi Lano, thank you for your feedback too. It would be great if you will get back to this post and let us know what happened in time of the Free “expiration” (1st of May). This is one of the interesting scenario when something may go wrong.

You’re welcome, Petr. I’ll be watching for any changes around the first and report back here.

Hello. Today I received a pop-up that my license has expired, but the subscription page still shows active until 05/01/2017 (early warning system?). When I click the CONTINUE button to renew, I am told the online content is unavailable. Clicking the RELOAD button does nothing, and my internet connection is fine. I have not installed .2291 final and am still on .2291 BETA. Problem?

Lano · 2017-04-08T01:05:37.000Z

Today the subscription page is blank. Shall I upgrade to .2292?

system · 2017-04-08T18:11:56.000Z

Hello.

I encountered problem with license activation.
I’m using avast Pro Antivirus Beta.

avast recognized 2-years license correctly before updating.
After updating 17.3.2291 to 17.4.2292, avast is changed to trial version.

I have never met with problem like this, so I think it is bug.

TerraX · 2017-04-11T13:04:13.000Z

System reboot see screenshot Abo 1.
After inserting the license, see screenshot Abo 2.

TerraX

Asyn · 2017-04-23T12:07:39.000Z

drakkiefire:

Hi all, my first time using this forum, hope I am doing it correctly.

I am currently on Avast Free Antivirus program version 17.3.2291 (build 17.3.3443.0) on a Windows 10 64-bit computer. My free antivirus subscription is ending in 18 days. Under the Status page, it indicates that “Uh oh. Your license is about to expire. Renew”. I clicked “Renew”, which brings me to the page to select either Avast Free Antivirus or Avast Internet Security. I selected the free antivirus. The page will then ask me whether I would like to try the premium protection for 20-day trial and I would click “No, thanks”. However at this point it will just go back to the Status page with no further prompts.

I have tried to uninstall and reinstall, but when I reinstalled, they automatically detected by current subscription with 18 days left. Therefore I have been unable to request for a new license through the program.

I have tried going to https://www.avast.com/registration-free-antivirus.php to request for a free 1 year license. However, the license sent to my email is 27 characters long (XXXXXXXXXXXXXXXXXXX-YYYYYYYY), while the place to insert subscription code (Settings - Subcription - Insert Activation Code) only allows for an 18 characters long code (XXXXXX-YYYYYY-ZZZZZZ).

I have been using Avast Free Antivirus for years and this is the first time I had such an issue.
Any help would be much appreciated, thank you.

system · 2017-05-01T12:30:40.000Z

Lano post:24:

Today I received a pop-up that my license has expired…
When I click the CONTINUE button to renew, I am told the online content is unavailable.

Asyn post:27:

drakkiefire:

I have tried going to https://www.avast.com/registration-free-antivirus.php to request for a free 1 year license. However, the license sent to my email is 27 characters long (XXXXXXXXXXXXXXXXXXX-YYYYYYYY), while the place to insert subscription code (Settings - Subcription - Insert Activation Code) only allows for an 18 characters long code (XXXXXX-YYYYYY-ZZZZZZ).

Hello, I have both these problems, who knows what to do with it?

JindraKosek · 2017-05-03T05:55:19.000Z

climber3 post:28:

Lano post:24:

Today I received a pop-up that my license has expired…
When I click the CONTINUE button to renew, I am told the online content is unavailable.

Asyn post:27:

drakkiefire:

I have tried going to https://www.avast.com/registration-free-antivirus.php to request for a free 1 year license. However, the license sent to my email is 27 characters long (XXXXXXXXXXXXXXXXXXX-YYYYYYYY), while the place to insert subscription code (Settings - Subcription - Insert Activation Code) only allows for an 18 characters long code (XXXXXX-YYYYYY-ZZZZZZ).

Hello, I have both these problems, who knows what to do with it?

Hi, we are working on a fix, you can wait until the problem is resolved and released for beta channel or you must wait until your license expired and activate/renew again.

system · 2017-05-09T00:43:08.000Z

Having Avast Renewal Problems, told to post it here, though likely fruitlessly:

When I try to click on the renewal link on the main page, it pops up with a window that says, for the last two days:

The online content is unavailable.

Also, when clicking on the Register Now button in the Subscription settings, I get the same error.

What am I supposed to do to re-register?

Program Version: 17.4.2294 (build 17.4.3482.0)
Virus Definitions Version: 170505-4

system · 2017-05-15T19:30:17.000Z

Hello Avast team,

I encountered license issues in Avast Premier.
It says my license expired even in web browser I checked it’s still valid for next year.

To who can I speak to provide more details?

Thanks.
Lukasz

system · 2017-05-17T05:02:05.000Z

drakkiefire:

Just an update of how my issue got resolved.

I waited till my free license has expired and then proceeded to activate it again. The Avast interface still show the same problems, where they prompt you to choose between Avast Free Antivirus or Avast Internet Security. After selecting the free antivirus and selecting ‘No, thanks’ to the premium protection 20-day trial, it will just go back to the Status page with no further prompts.

However a few seconds later they reactivated my license for Avast Free Antivirus for another 365 days!

So basically, you would have to wait until your free license has expired before you reactivate it for another year of free antivirus.

Hope it helps!

system · 2017-05-19T12:19:42.000Z

Look I’m a total idiot when it comes to all these different terms and definitions but maybe something here can help me? https://forum.avast.com/index.php?topic=202531.0

JindraKosek · 2017-05-19T12:34:05.000Z

missjmelville post:33:

Look I’m a total idiot when it comes to all these different terms and definitions but maybe something here can help me? https://forum.avast.com/index.php?topic=202531.0

Can you please send me logs gathered via Support tool https://www.avast.com/faq.php?article=AVKB33

system · 2017-05-20T19:26:11.000Z

Hi, I’m using Avast free version and I noticed the license is expiring with only 11 days left. I clicked renew some days ago not knowing that it didn’t actually renew my license, and now when I opened avast up again it still says that I need to renew. I did, and then I chose the free version, followed by a thank you message for activating and a loyalty reward promo that only has a button to upgrade, so I closed it.

But my license is not renewing, why is this? What can I do to fix this?

Thanks in advance.

Asyn · 2017-05-20T19:56:31.000Z

See Reply #32.

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