New licensing in the beta channel

[JiříŠamánek]

@Asyn post:20

@Jiří Šamánek post:19

I will ask the product manager about your idea and we will see whether he likes it or not:)

Thanks Jiri, please keep us updated. Cheers.

So it should already be possible, but its just not currently set to behave this way (business decision).

[YLAP]

@Jiří Šamánek post:21

So it should already be possible, but its just not currently set to behave this way (business decision).

Well, at least now I (we) know the answer. Thanks for clearing the skies 8) ;D

[Lano]

@Lano post:10

@petr.kolacek post:9

Thank you, Petr. It looks like I'm also in good shape, then. :)

Hi Lano, thank you for your feedback too. It would be great if you will get back to this post and let us know what happened in time of the Free “expiration” (1st of May). This is one of the interesting scenario when something may go wrong.

You’re welcome, Petr. I’ll be watching for any changes around the first and report back here.

Hello. Today I received a pop-up that my license has expired, but the subscription page still shows active until 05/01/2017 (early warning system?). When I click the CONTINUE button to renew, I am told the online content is unavailable. Clicking the RELOAD button does nothing, and my internet connection is fine. I have not installed .2291 final and am still on .2291 BETA. Problem?

[Lano]

Today the subscription page is blank. Shall I upgrade to .2292?

[system]

Hello.

I encountered problem with license activation.
I’m using avast Pro Antivirus Beta.

avast recognized 2-years license correctly before updating.
After updating 17.3.2291 to 17.4.2292, avast is changed to trial version.

I have never met with problem like this, so I think it is bug.

[TerraX]

System reboot see screenshot Abo 1.
After inserting the license, see screenshot Abo 2.

TerraX

[Asyn]

@drakkiefire

Hi all, my first time using this forum, hope I am doing it correctly.

I am currently on Avast Free Antivirus program version 17.3.2291 (build 17.3.3443.0) on a Windows 10 64-bit computer. My free antivirus subscription is ending in 18 days. Under the Status page, it indicates that “Uh oh. Your license is about to expire. Renew”. I clicked “Renew”, which brings me to the page to select either Avast Free Antivirus or Avast Internet Security. I selected the free antivirus. The page will then ask me whether I would like to try the premium protection for 20-day trial and I would click “No, thanks”. However at this point it will just go back to the Status page with no further prompts.

I have tried to uninstall and reinstall, but when I reinstalled, they automatically detected by current subscription with 18 days left. Therefore I have been unable to request for a new license through the program.

I have tried going to https://www.avast.com/registration-free-antivirus.php to request for a free 1 year license. However, the license sent to my email is 27 characters long (XXXXXXXXXXXXXXXXXXX-YYYYYYYY), while the place to insert subscription code (Settings - Subcription - Insert Activation Code) only allows for an 18 characters long code (XXXXXX-YYYYYY-ZZZZZZ).

I have been using Avast Free Antivirus for years and this is the first time I had such an issue.
Any help would be much appreciated, thank you.

[system]

@Lano post:24

Today I received a pop-up that my license has expired…
When I click the CONTINUE button to renew, I am told the online content is unavailable.

@Asyn post:27

@drakkiefire

I have tried going to https://www.avast.com/registration-free-antivirus.php to request for a free 1 year license. However, the license sent to my email is 27 characters long (XXXXXXXXXXXXXXXXXXX-YYYYYYYY), while the place to insert subscription code (Settings - Subcription - Insert Activation Code) only allows for an 18 characters long code (XXXXXX-YYYYYY-ZZZZZZ).

Hello, I have both these problems, who knows what to do with it?

[JindraKosek]

@climber3 post:28

@Lano post:24

Today I received a pop-up that my license has expired…
When I click the CONTINUE button to renew, I am told the online content is unavailable.

@Asyn post:27

@drakkiefire

I have tried going to https://www.avast.com/registration-free-antivirus.php to request for a free 1 year license. However, the license sent to my email is 27 characters long (XXXXXXXXXXXXXXXXXXX-YYYYYYYY), while the place to insert subscription code (Settings - Subcription - Insert Activation Code) only allows for an 18 characters long code (XXXXXX-YYYYYY-ZZZZZZ).

Hello, I have both these problems, who knows what to do with it?

Hi, we are working on a fix, you can wait until the problem is resolved and released for beta channel or you must wait until your license expired and activate/renew again.

[system]

Having Avast Renewal Problems, told to post it here, though likely fruitlessly:

When I try to click on the renewal link on the main page, it pops up with a window that says, for the last two days:

The online content is unavailable.

Also, when clicking on the Register Now button in the Subscription settings, I get the same error.

What am I supposed to do to re-register?

Program Version: 17.4.2294 (build 17.4.3482.0)
Virus Definitions Version: 170505-4

[system]

Hello Avast team,

I encountered license issues in Avast Premier.
It says my license expired even in web browser I checked it’s still valid for next year.

To who can I speak to provide more details?

Thanks.
Lukasz

[system]

@drakkiefire

Just an update of how my issue got resolved.

I waited till my free license has expired and then proceeded to activate it again. The Avast interface still show the same problems, where they prompt you to choose between Avast Free Antivirus or Avast Internet Security. After selecting the free antivirus and selecting ‘No, thanks’ to the premium protection 20-day trial, it will just go back to the Status page with no further prompts.

However a few seconds later they reactivated my license for Avast Free Antivirus for another 365 days!

So basically, you would have to wait until your free license has expired before you reactivate it for another year of free antivirus.

Hope it helps!

[system]

Look I’m a total idiot when it comes to all these different terms and definitions but maybe something here can help me? https://forum.avast.com/index.php?topic=202531.0

[JindraKosek]

@missjmelville post:33

Look I’m a total idiot when it comes to all these different terms and definitions but maybe something here can help me? https://forum.avast.com/index.php?topic=202531.0

Can you please send me logs gathered via Support tool https://www.avast.com/faq.php?article=AVKB33

[system]

Hi, I’m using Avast free version and I noticed the license is expiring with only 11 days left. I clicked renew some days ago not knowing that it didn’t actually renew my license, and now when I opened avast up again it still says that I need to renew. I did, and then I chose the free version, followed by a thank you message for activating and a loyalty reward promo that only has a button to upgrade, so I closed it.

But my license is not renewing, why is this? What can I do to fix this?

Thanks in advance.

[Asyn]

See Reply #32.

[system]

@drakkiefire post:32

@drakkiefire

Just an update of how my issue got resolved.

I waited till my free license has expired and then proceeded to activate it again. The Avast interface still show the same problems, where they prompt you to choose between Avast Free Antivirus or Avast Internet Security. After selecting the free antivirus and selecting ‘No, thanks’ to the premium protection 20-day trial, it will just go back to the Status page with no further prompts.

However a few seconds later they reactivated my license for Avast Free Antivirus for another 365 days!

So basically, you would have to wait until your free license has expired before you reactivate it for another year of free antivirus.

Hope it helps!

This has helped coz I have the same issue. It just makes me anxious risking not having any protection, even if it’s for a second or two because of the time difference of where I am and where Avast is.

[JindraKosek]

@Bill Bill post:37

This has helped coz I have the same issue. It just makes me anxious risking not having any protection, even if it’s for a second or two because of the time difference of where I am and where Avast is.

Hi, you will be still protected. After Avast Free is expired, all free components are still working and protecting your PC.

[MartinZ]

@Bill Bill post:37

@drakkiefire post:32

@drakkiefire

Just an update of how my issue got resolved.

I waited till my free license has expired and then proceeded to activate it again. The Avast interface still show the same problems, where they prompt you to choose between Avast Free Antivirus or Avast Internet Security. After selecting the free antivirus and selecting ‘No, thanks’ to the premium protection 20-day trial, it will just go back to the Status page with no further prompts.

However a few seconds later they reactivated my license for Avast Free Antivirus for another 365 days!

So basically, you would have to wait until your free license has expired before you reactivate it for another year of free antivirus.

Hope it helps!

This has helped coz I have the same issue. It just makes me anxious risking not having any protection, even if it’s for a second or two because of the time difference of where I am and where Avast is.

Hi, do you have the beta version?