new registration key

Avast Free Antivirus / Premium Security
1

I have successfully put in my new registration key which says its good until march 2008 but my avast won’t update. I get an error saying license is valid until dec 31, 1969. When I open my avast and click about avast it says it expires march 1, 2008. I have tried reinstalling license key and it says it is successful but I still get the error. Running windows xp home and IE 7. Here is a log file of what it says, look at the last entry:

07.01.2007 10:03:16 general: Started: 07.01.2007, 10:03:16
07.01.2007 10:03:16 general: Running setup_av_pro-37c (892)
07.01.2007 10:03:16 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
07.01.2007 10:03:16 system: Computer WinName: DELL
07.01.2007 10:03:16 system: Windows Net User: DELL\Chris
07.01.2007 10:03:16 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
07.01.2007 10:03:16 general: DldSrc set to inet
07.01.2007 10:03:16 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
07.01.2007 10:03:16 general: Old version: 37c (892)
07.01.2007 10:03:16 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
07.01.2007 10:03:16 system: Computer DnsName: dell
07.01.2007 10:03:16 system: Computer Ip Addr: 10.255.252.2
07.01.2007 10:03:16 internet: SYNCER: Type: use IE settings
07.01.2007 10:03:16 internet: SYNCER: Auth: another authentication, use WinInet
07.01.2007 10:03:16 package: Part prg_av_pro-37c is installed
07.01.2007 10:03:16 package: Part vps-70101 is installed
07.01.2007 10:03:16 package: Part news-4b is installed
07.01.2007 10:03:16 package: Part setup_av_pro-37c is installed
07.01.2007 10:03:16 general: Old version: 37c (892)
07.01.2007 10:03:16 file: SetExistingFilesBitmap: 904->141->141
07.01.2007 10:03:16 general: GUID: 34eedb43-80d4-4f5a-89c9-d3559482e05e
07.01.2007 10:03:16 general: Server definition(s) loaded for ‘main’: 80 (maintenance:0)
07.01.2007 10:03:16 general: SelectCurrent: selected server ‘Download4 AVAST server’ from ‘main’
07.01.2007 10:03:16 package: GetPackages - set proxy for inet
07.01.2007 10:03:16 internet: SYNCER: Type: use IE settings
07.01.2007 10:03:16 internet: SYNCER: Auth: another authentication, use WinInet
07.01.2007 10:03:16 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
07.01.2007 10:03:16 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
07.01.2007 10:03:16 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
07.01.2007 10:03:16 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
07.01.2007 10:03:16 general: progress thread start
07.01.2007 10:03:17 general: progress start - 1
07.01.2007 10:03:17 general: progress start - 2
07.01.2007 10:03:17 general: Used server: http://download4.avast.com/iavs4x
07.01.2007 10:03:17 general: Server definition(s) loaded for ‘main’: 80 (maintenance:0)
07.01.2007 10:03:17 general: SelectCurrent: selected server ‘Download6 AVAST server’ from ‘main’
07.01.2007 10:03:17 package: GetPackages - set proxy for inet
07.01.2007 10:03:17 internet: SYNCER: Type: use IE settings
07.01.2007 10:03:17 internet: SYNCER: Auth: another authentication, use WinInet
07.01.2007 10:03:17 general: Used server: http://download6.avast.com/iavs4x
07.01.2007 10:03:18 general: Used server: http://download6.avast.com/iavs4x
07.01.2007 10:03:18 general: Invalid licence: 0x00000005
07.01.2007 10:03:18 general: progress end - 1
07.01.2007 10:03:18 general: Err:The license key for this product is invalid or expired.License is valid until: Wednesday, December 31, 1969Current date: Sunday, January 07, 2007

2

Basically, check:

  1. If the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

  2. If your firewall settings and allow avast.setup to connect.
    If you’re not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should ‘remove’ avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

  3. Check your proxy settings into avast!:
    Left click the avast icon > Settings
    Update (Basic) > Details > Proxy
    Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
    If it doesn’t help, try switching from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).
    You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.

  4. In your error message the 0x00000005 windows error means ‘Access is denied.’
    Are you running this from a limited user account or an account with administrator privileges?

3

I figured it out. I have spycatcher running and it was blocking the update files. I don’t know why it started doing this, I’ve been running spycatcher and avast together for quite a while now. Spycatcher was blocking “reccommended removal” from occurring which was associated with avast so I changed the setting to allow it to run and avast updated properly after that. Thanks for the tips, after trying to disable the firewall and nothing I thought of checking spycatcher to see if it had blocked anything associated with avast. :slight_smile:

4

Glad to know you’re ok now…
Come back if you need further help 8)

5

Thanks for the feed back, welcome to the forums.

Stick around and browse the forums, especially the sticky topics at the top of each of the forums. They provide a wealth of information to help you get the best from avast.