New update Installed.... some files CANNOT be restored!!

Viruses and worms
1

Hello all,

My Avast also showed a bunch of trojan viruses. I had moved all of them to the vault (thank god I did not delete them… as I usually do). I checked the forums. Having found many others having some problem I waited for new update. After the update I restored all the files in the vault. However 2 files could not be restored.

Since the 2 files appears to be system files. Now I am afraid to turn off my laptop. Here are the files and error message during restore operation.

FileID: 0000000001 Program cannot copy the following file: C:\WINDOWS\system32\kernel32.dll (Original filename: kernel32.dll )
—>Description: The process cannot access the file because it is being used by another process
FileID: 0000000003 Program cannot copy the following file: C:\WINDOWS\system32\wsock32.dll (Original filename: wsock32.dll )
—>Description: The process cannot access the file because it is being used by another process.

Please advise. Thanks.

bkb

2

That file is not in the “Infected files” cathegory, right?
I.e. it was there from the beginning, it should not be restored.

3

Thanks i feel much better now.

Yes those files were in “Systems Files” category. there were 3 files. One of them winsock.dll (c:\Windows\system32) was restored. Does that mean I should scan again and move that file to vault?

bkb

4

Don’t worry (nor even look at ) files in the “system” area of the chest. Nor worry about trying to move it back to the chest. (You wern’t able to restore it, right?)
Only rescan/restore from the “infected” area.

The system area is where copies of some system files are stored in case the ones in use by Windows are infected. Thus a repair can be made.