New update - loss of internet on browser

Avast AntiTrack
1

Hello;

I received an update within the last 24 hours. Now, whenever I try to go to Facebook, the browser loses all internet access.

This can only be fixed by either logging or restarting.

If I do not access Facebook, I can freely utilize the internet. As soon as I access Facebook (with Antitrack running), all websites are no longer accessible.

I have followed all steps as provided on https://support.avast.com/en-us/article/Troubleshoot-AntiTrack-web-access-speed/

The only current way to stop this is to shut off Antitrack entirely (and restart)

Please investigate.

2

Hi,

Please try to reset your browser (https://support.avast.com/en-ww/article/Reset-browser/) and thereafter re-add the Antitrack extension (https://support.avast.com/en-ww/article/Install-AntiTrack-browser-extension/).

3

As this appears to be a bigger issue than I originally thought, with no quick fix, I have contacted Customer support.

Thank you for your assistance.

4

Hello. I am experiencing the same issue.
When I close the AntiTrack application, I am once again able to access Facebook.
Has there been any resolution for this issue?

5

Hi,

Our developers are looking into this issue. Please accept our apologies for any inconvenience caused.

6

I thought I’m the only one who’s almost crazy because of this. Tried to figure this since this morning even try to uninstall and re-install my network driver. Tried to completely unisntall and re-install Avast premium softwares as well :grinning:.

7

I am also experiencing this. Driving me crazy!!! Replying to get in the loop for an update. So annoying.

8

I am having the same issues, yesterday i lost all internet connection with my browser. Also today received an update and now every webpage i open gets ssl errors, i have to reload every page to make them work. As soon as i turn off avast Anti track it works again.

9

Hi,

Can you please open Avast AntiTrack and ensure that you have Avast AntiTrack v2.2.453.514 (AntiTrack > Menu > Settings > Check for updates)
If the issue persists, please provide a support package file ID.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file

10

I’ve updated AntiTrack to 2.2.453.514 and can confirm that the issue has been resolved for now.

11

This is disgusting…Avast antitrack premium is stoppoing my internet access >:( >:( >:( >:( >:(…recently updated antitrack is not good for us…Please fix this problem and Improve antitrack more for ASB :‘( :’( :cry:

12

Updated to v2.2.453.514 and now it’s working. Thanks :grinning:.

13

I have latest version and it still with many ssl erros on almost every webpage.

14

i am facing lots of problem and facing error browsing for avast antitrack premium

15

Have you Updated to v2.2.453.514

16

yea dear…i am facing many problem after updateting v2.2.453.514 in WINDOWS 7.

17

If so, provide your logs: https://forum.avast.com/index.php?topic=301703.msg1653789#msg1653789

18

already sent my log…MY file ID is…AS0KD
ASAP update antitrack with no issue

19

why Avast team is not responding our CRITICAL ISSUE? Avast antitrack premium stopingmy browsing. on the other hand tracking history is not shown in Avast antitrack premium,although i am using Avast secure browser

20

Hi,

Our devs have already replied to you on several occasions. The issues you are experiencing is because of your system.