New Upgrade that Fails

Offered a SecureLine Upgrade when the old one was working fine. But, taking it, I find it has “encountered a technical issue” and is now frozen. Am I the only one this has happened to? And even if so, How do I get SecureLine back on-line?

Stand alone version or part of Avast and which version of Avast ???

Avast Security working fine… SecureLine not responding.

-JR

Your screenshot doesn’t show me what I need to see:

https://screencast-o-matic.com/screenshots/u/Lh/1517525800611-77470.png

SecureLine is a separate purchase unless you are using Avast Ultimate