New User -- Avast Premier is freezing my browsers UGH

system · 2015-08-11T00:30:42.000Z

Avast Premier was recommended as an improvement over the Norton Anti-Virus that Comcast includes “for free”. Wrong. NOW I’m having even more freeze-ups.
Avast is freezing my Chrome and IE browsers. That has caused me to lose data in open programs.

Others with the same problem mentioned that they were running 32-bit systems (mine is Vista). As recommended, I disabled the “Web Protection” and have not had a freeze-up for an hour. But I shouldn’t have to do that.
What is the issue? I am purposely running the 32-bit Vista system.
This is totally unacceptable. I paid $99 and this is much worse than Norton ever dreamed of being.

Rednose · 2015-08-11T01:20:31.000Z

Hi Kristy, welcome to the forum

As you mentioned Norton Anti-Virus, did you use the Norton Removal Tool to remove all remnants ?

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Greetz, Red.

schmidthouse · 2015-08-11T02:47:16.000Z

Yes good point Red has made.
Also I’m not sure just what has been disabled by the OP when it says “Web Protection”;The Web Shield or Online Security Browser Protection ???

system · 2015-09-07T20:50:26.000Z

Yes, I used the Norton removal tool; I am an experience PC user.
I also am quite tired of “ads” to sell me more products that Norton was performing at no extra cost. Since we are paying for Norton in our Comcast account, I am just going to return to it and hope I can delete this. I had never had blue screens until I installed Avast.

Pondus · 2015-09-07T20:56:02.000Z

I am just going to return to it and hope I can delete this.

Uninstall our software using avastclear https://www.avast.com/en-eu/uninstall-utility

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