New User

Hello I just installed and setup AMS and anti-theft i have been looking around the avast support and here for some information about some issues I might have.

  1. In my avast page…
    Last Update: Mar 6, 2013
    Last Known IP Address: N/A
    Current Battery State: N/A
    why there is no ip info or battery status? My mobile is connected to wifi and online (wifi does not go to sleep)

  2. I have not been able to get the location of my phone
    in the locate i get
    No positions have been uploaded. Please use the Locate command to request device position.
    I have send locate>once succesfully but still no data ( i have send locate>every hour now just to see if its working) also GPS coordinates reports No positions have been recorded…

Have i done something wrong is it configured correctly?
Thank you for your time and help in advance