New users; cannot complete scan

Avast Free Antivirus / Premium Security
1

Just built this computer last week … quad core Intel processor, 4G of RAM and lots of HD space. I am using Windows Vista Business Edition. Avast 4.8 Pro installed just fine. I can go through all of the menus and perform product updates with no problem. I never had any indication there were any issues until I scanned yesterday.

It will only go to 96% of the scan then stop. Tried it twice. I let it run 14 hours the last time, after it reached the 96% level and it never completed. When I search for problems with business edition of Vista, all I see is previous versions of Avast. ::slight_smile: What do I need to do?

I get no error messages at all by the way.

Paul in San Diego

2

There has been a beta trial ongoing which has now just completed and there is a new program update, version 4.8.1195, right click the avast ‘a’ icon, select Updating, Program Update and get the latest version before trying any fault finding.

3

It tells me it’s up to date ???

4

To make sure that the avast program is up to date, Right click avast spinning tray icon>Updating>Program Update or check the picture below.

Wow! Using quad core Intel processor and 4G of RAM. I hope i will get the computer which your using it now. Yours is 10x better than mine.

5

Try to enable report file creation in program settings; let everything, even “OK files” be included in the report.
When the scan freezes again, check the end of the report - what does it say?

It would be also userful to get a dump of the program at the frozen state (as described e.g. here); it might tell us even better where it’s stuck.