New version [11.1.2253] on Win XP makes PC unusable

Avast Free Antivirus / Premium Security
1

i have 3 computers running avast [paid version] one win 10 and 2 win xp … win 10 upgraded ok as well as one of my xp pcs … my other xp pc after the reboot does not function [no mouse, keyboard] - completely dead after the welcome screen. alt-cnlt-del does not work. i tired using last know good to no avail. i now have a completely dead computer … this was the only upgrade/install on this pc for a long time and this happened when avast requested to reboot the pc to finish the upgrade.

suggestions? tx

2

http://forum.avast.com/index.php?topic=53253.0

Scroll down to “If you cannot Boot the computer” and follow the instructions.

3

i went into safe mode, removed Avast, computer is fine. i re-installed fresh and have same issue.

4

Eddy - thanks but it is not malware related.

5

He did not say it was :wink:

6

Did you remove any (previous) installed av completely before installing avast ?
And please attach the logs as requested.
They are diagnostic logs and can be useful with removing malware but they are certainly not limited to that.

7

file attached. thanks for your time

8

There is no sign of Avast on this but, there is TrendMicro

We will try a restore point first

Download the attached fixlist.txt to the same location as FRST
Start FRST and press fix
On completion try a normal boot

9

I removed Avast as the pc was inoperable with it running. Trend was once on the pc [most files removed, remaing ‘locked’ by user who installed it] - is not running.

I tried safe mode/previous restore point but that did not work as well.
The only thing that makes the pc back operable is removing Avast. it was working fine before this version.

I must add that currently without Avast on the pc it works fine. Just unprotected :wink:

10

Is the computer bootable now ?

11

without Avast it is bootable and runs normally.

12

no other suggestions? thanks

13

See: https://www.avast.com/faq.php?article=AVKB37#artTitle

14

thanks, Asyn. The suggestion did not help … so I installed another anti-virus program with no problems.

wiish I could get Avast to work. :frowning:

15

You could try the latest beta: https://forum.avast.com/index.php?board=15

16

Thanks. I just loaded the latest version [11.2.2261] and the pc boots and runs normally.

Obviously Avast did something to correct the problem. :smiley:

17

Sounds good. :slight_smile: