NEW Version: 19.2.2364 BSOD

[bob3160]

@MrDJ post:40

@Be Secure post:39

updated to 19.2.2364 on avast free and no complications. nord vpn now loaded and running.

Avast core protection is the same so no need to worry i am using it for over 9 years and secure....

thanks.
would be good to get premier back though as i still have 1 year already paid licence.

As I stated, this information has already been passed onto the developers. It’s also Sunday today.

[chris...]

@MrDJ post:38

ok
so ive done the same as Chris.
clean remove avast premier in safe mode for the 6th time in 2 days.
loaded 19.1.2360 free
windows firewall on
started vpn and loads and runs perfectly as before with no crashes.
avast is now asking to update to latest 19.2.2364

i will now update to this as if what has been said and it is a firewall issue it should not conflict as im now using the free version and not premier.

EDIT:
updated to 19.2.2364 on avast free and no complications. nord vpn now loaded and running.

It’s not exactly what I’ve done .
I did not install the free version, but simply uninstalled the firewall shield on AIS.
It’s true that now for AIS, there’s not much difference between it and free version anymore, but you could have kept Avast premier with what you don’t have with free :

• Sandbox
• Passive mode
• Real site (I have uninstalled too)
• Ransonware
• Firewall
• Antispam
• Webcam shield (premium)
• Automatic Software updater (premium)
• Data shredder (premium)

[bob3160]

@ chris,
you used a hammer to solve the problem, MrDJ used a sledgehammer.
You’re correct, the problem appears to be with the Firewall so that’s the only thing that needed to be removed.

[chris...]

@bob3160 post:43

@ chris,
you used a hammer to solve the problem

Hammer is not enough to stop fire , it is better to use a bucket of water for this purpose ;D

[MrDJ]

quick update.
i did not know i could just delete the firewall.
i have now worked that out and loaded my license back to premium but deleted the firewall in troubleshooting.

[bob3160]

@MrDJ post:45

quick update.
i did not know i could just delete the firewall.
i have now worked that out and loaded my license back to premium but deleted the firewall in troubleshooting.

We learn something new every day.

[MartinK]

Hi All, thank you very much for your responses. Problem is one of our core kernel libraries, so unfortunately BSOD can be thrown on all Windows Versions (we know about its occurrence on Windows 10) and in all Avast editions because problematic library is used by both network drivers - Firewall and WiFi inspector.

Currently, we are testing fixed drivers. They will be released via emergency update tomorrow.

[bob3160]

@MartinK post:47

Hi All, thank you very much for your responses. Problem is one of our core kernel libraries, so unfortunately BSOD can be thrown on all Windows Versions (we know about its occurrence on Windows 10) and in all Avast editions because problematic library is used by both network drivers - Firewall and WiFi inspector.

Currently, we are testing fixed drivers. They will be released via emergency update tomorrow.

Please let us know when we can update for this fix to take effect. Thanks

[MrDJ]

@MartinK post:47

Hi All, thank you very much for your responses. Problem is one of our core kernel libraries, so unfortunately BSOD can be thrown on all Windows Versions (we know about its occurrence on Windows 10) and in all Avast editions because problematic library is used by both network drivers - Firewall and WiFi inspector.

Currently, we are testing fixed drivers. They will be released via emergency update tomorrow.

Thanks for the update martin.
im also getting a white program screen on opening but not every time. its only intermittent.

[L-T]

I started to have BSoD everytime I turned on my PIA with the new Jan 2019 avast update. I use premier Avast and PIA. To solve this issue, I uninstalled avast and installed the older avast 2018. It worked fined. But Avast kept automatically updating itself, then the BSoD was back again. So i had to reinstall 2018 avast all over again and set to no update and manual update. But avast still kept automatically updating after few day. So far avast manual update has not been working.

[bob3160]

@L-T post:50

I started to have BSoD everytime I turned on my PIA with the new Jan 2019 avast update. I use premier Avast and PIA. To solve this issue, I uninstalled avast and installed the older avast 2018. It worked fined. But Avast kept automatically updating itself, then the BSoD was back again. So i had to reinstall 2018 avast all over again and set to no update and manual update. But avast still kept automatically updating after few day. So far avast manual update has not been working.

Uninstall the Avast firewall until the patch is issued.

[MrDJ]

email received from support that a micro update patch was being pushed out around 6.30pm uk time.
nothing received yet but a fatal blue screen instead :-
removed firewall again and will just wait now.

[bob3160]

@MrDJ post:52

email received from support that a micro update patch was being pushed out around 6.30pm uk time.
nothing received yet but a fatal blue screen instead :-\
removed firewall again and will just wait now.

That’s 11:30 AM in AZ

https://screencast-o-matic.com/screenshots/u/Lh/1549916055887-97269.png

Have you restarted your computer ???
I have no way of testing it, I’m using the free version no Avast Firewall.

[MrDJ]

@bob3160 post:53

@MrDJ post:52

email received from support that a micro update patch was being pushed out around 6.30pm uk time.
nothing received yet but a fatal blue screen instead :-\
removed firewall again and will just wait now.

That’s 11:30 AM in AZ

https://screencast-o-matic.com/screenshots/u/Lh/1549916055887-97269.png

Have you restarted your computer ???
I have no way of testing it, I’m using the free version no Avast Firewall.

yes Bob and thats when i got the fatal blue screen.
that was over 2 hours ago and no update come through yet on premier. still showing 6th Feb and upto date.
would the fix be in the virus definitions as i would of thought it would be in the applications update.

if it is actually in the definitions then its not worked as that had already loaded before i got the blue screen when my vpn loaded.

[Asyn]

@MrDJ post:49

im also getting a white program screen on opening but not every time. its only intermittent.

Provide your logs…!! (https://forum.avast.com/index.php?msg=1492655)

[chris...]

@L-T post:50

I started to have BSoD everytime I turned on my PIA with the new Jan 2019 avast update. I use premier Avast and PIA. To solve this issue, I uninstalled avast and installed the older avast 2018. It worked fined. But Avast kept automatically updating itself, then the BSoD was back again. So i had to reinstall 2018 avast all over again and set to no update and manual update. But avast still kept automatically updating after few day. So far avast manual update has not been working.

Hello,
you are right “avast manual update has not been working” , bug ?

as far as PIA/avast concerned , by waiting a fix (today?) , we can uninstall the avast firewall (and only the firewall) to continue using PIA (see#28]

[MartinK]

I apologize for the inconvenience but please be patient. We must build new driver and it must be signed by Microsoft. It is time consuming but I hope that fix will be released today.

[chris...]

Thank you, the main thing is that you have targeted the problem.

[bobbylee]

@James Moriarty post:7

Hi. Same problem after update to 19.2.2364. I’m using ExpressVPN and BSOD happens when VPN begin to connect to VPN server.
Windows (32bit, Win7 Ultimate) Avast Premier 19.2.2364 BSOD stop error: 0x0000007F (0x00000008, 0x801DE000, 0x00000000, 0x00000000).
Where can i found avast 19.1.2360 offline installer ?

Exactly the same as above, I am trying to find the problem since last week Thursday, in addition, multiple attempts to uninstall and re-install ExpressVPN failed even though AVAST was disabled,
what a waste of my time.

Interestingly I am running two computers with almost the exact setup, Win7 Professional, AVAST Premier, ExpressVPN, the only difference is that my 64-bit keeps crashing while the 32-bit works just fine.

[jan.svoboda]

Hi, the fix was just released. As soon as you will see 19.2.4186.429 or higher version in your UI the uupdate was successfully delivered on your system.