I have just done my first scan after downloading the database and I clicked on a button which showed me a large number of files and stated that they had not been scanned. Could you please explain to me what this means. Thanks
Dave
Many programs (usually security based ones) password protect their files for legitimate reasons such as AdAware and Spybot Search & Destroy, there are others (and avast doesn’t know the password or have any way of using it even if it did know it).
When you run scans with the above programs and you delete harmful entries that they detect, a copy is kept (in quarantine/restore/backup) in case you need to reverse what you did. These are usually password protected, you should do some housekeeping and delete old backup/recovery/quarantine entries (older than two weeks or so), this will reduce the numbers of files that can’t be scanned.
By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to.
Files that can’t be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.
Expand the column headings to see the full path and reason why they couldn’t be scanned.
Welcome to the forums.
Thankyou for the quick response and the information supplied. Appreciated
No problem, welcome to the forums.