Help. I click on the blue ball (which has a tiny red slash in the left bottom!) and it says none of my resident protectors are running. (I only have 6, not 7 ?)
So I tried to enable them and it said it did not work.
I’m all registered and everything, so what is wrong and what can I do? A gray announcement came on the screen and saying “resident protectors disabled.”
stwils 
Have (or did) you have another AV installed in this system, if so what and how did you get rid of it ?
What is your OS ?
The Outlook/Exchange provider/plug-in is only required if you are using MS Outlook not express, so it won’t be running by default.
I have windows ME.
I had Norton 2002, used control panel’s add/remove program to get rid of it. Also my Norton booklet said to uninstall LiveReg and LiveUpdate - which I did.
I also went into C/Programs/Symantics and deleted 4 items in the folder.
On this computer I have Spy Sweeper and Adaware. And after I installed avast, I installed zone alarm.
I ran a virus scan before getting of Norton. My computer is clean.
I feel discouraged that things are not working right and I hope there is a solution.
I use Outlook Express and Explorer 5.5.
Can we get avast to work?
stwils
If avast finds evidence of another resident AV then it may not fully install to ensure that there is no conflict (which could lock-up your system and leave you vulnerable).
Getting rid of Norton has on occasion been more difficult than getting rid of a virus.
Manual Removal NAV 2003 or earlier - Manual Removal NAV 2003 or earlier
Check out this and run the tool or check the various manual removal tips. Once done reboot, it may be best to uninstall, reboot, install, reboot to ensure a clean install.
A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT
DavidR,
I just uninstalled avast, then disabled spy sweeper, reinstalled avast - and it is working!
The red mark is gone from the blue ball. And it says I have 6 providers with 4 of the running.
I don’t know where to go to turn off the instant messaging or the P2P thing. Can you tell me? I can’t find the 6 providers on a check list.
Anyway, it is working and I must admit for awhile there I broke out in a cold sweat.
I felt I had gotten all of Norton out, and so I think the problem was that I had left spy sweeper running during the install.
stwils
SpySweeper has in the past incorrectly identified the avast icon and interface, ashDisp.exe as malware and removed it but that false positive has since been corrected. I hadn’t heard of it doing this though but it is good that the problem is now resolved. Good fun trying to get rid of Norton ;D
See that only 4 of 6 are running I would imigine that the two that aren’t running are the IM and P2P shields, double click the avast icon and click the More Details button (if present) that will show all installed providers and the ones that are inactive will be greyed out (see image for the 4 I thing are the minimum requirement).
DavidR,
I found the place to enable the ones I want. Thank you. But I do not have Network shield at all. (Maybe that is only for xp. Is that a problem?)
What I now have running are the mail, the web, and standard. (I knocked off P2P and Outlook and Instant Messenger.)
I have another question. (Sorry if I am a bother…) How much system resources does avast take - with the 3 disabled providers?
On my laptop, I now have running Spy Sweeper, Zone Alarm, and avast. My system resources were at 72. Could that just be laptop going ons? I really like to run a computer at least at 82. Is that dreaming?
stwils
Sorry I don’t think about your using WinME Network Shield isn’t available for your OS.
Note: This resident provider is available on Windows NT, 2000, XP, and 2003 only.
avast is relatively light compare to many other AV and less since you are only using three of the providers. I don’t know what the % load would be on winMe (never used it) and XP doesn’t measure it that way either.
I used to use win98se and I used to keep it very lean only programs that absolutely had to run on boot did and after boot I still had 85% free resources but I think it is unrealistic to expect to maintain 82% free. There is nothing wrong with 60% free as you use your system throughout the day resources are used and win98/winMe isn’t good at releasing them even after closing a program.
I would often get to even less than 60%, I used to reboot if it got down to 30% so as to ensure it didn’t crash when I least wanted it. In those days I also used to leave my system on 24/7 and would often manage 3-4 days before having to reboot through low resources.
The best thing you can do is be strict about what you have running at boot as this will have more of an effect that having avast installed.