Nexway payment- unauthorised

Avast Free Antivirus / Premium Security
1

Hi,

I was charged last night on my PayPal account (39,99 pounds) for an avast renewal I didn’t agree to.

I understand that the first time I paid for a licence, an email from you said I had signed up for automatic renewals however :

  1. last year I paid 19,99
  2. i didn’t receive any emails from avast warning me that payment wqs going to be taken soon, and yes, I checked my spam box
  3. renewal wasn’t due till 24th of December so I still had two weeks to cancel the automatic renewal.
  4. on my avast home page right now it says I haven’t renewed and still have 14 days to do so.

I want to be refunded.

Thanks

2

Please (re)search before posting.
How to ask for a refund (and other things) have been explained a huge amount of times already.

https://www.avast.com/faq.php?article=AVKB24

3

I have researched, thank you.

What I’d like to know here is why I didn’t receive any warning emails when all the posts on here say I should have received three, and why the payment was taken last night when I still have two weeks to renew.
And why I was charged an amount that is more than the renewal price stated on my home page.

Thanks

4

Only avast can tell you those things.
The mail is send to the email address you have set when you took the subscription.

5

Hi Fanny14,

We’re really sorry to hear that. Not receiving an email should not happen. Let me check with are e-commerce partner what happened. Would you please provide me with your Order ID or an email address which you’ve used for the purchase?

Thank you,
Michal