Seems as if NG is some developers proof of concept, rather than a usable, reliable product. Sadly, other parts of avast feel like this also,
such as the SSL scanning in XP. How well did that work?
davexnet - join the party. But, if you want a drink, please first try running the ngtools.exe isready test in my attachment at the top of this thread.
What results do you get?
I no longer have it installed. I reinstalled, did a custom setup and chose the shields only.
davexnet - how does one do that? Please point to a link if that’s easy. Thanks.
To alter your active system,
control panel/programs and features/avast/change.
Deselect everything except the shields.
For a fresh install, uninstall and reboot. Open the avast installer package and on the very first screen that comes up,
(in a very small font) choose the custom install. In the middle column you’ll see all the bloatware value-added extras.
Choose what you like from here . Select your language on the right, then choose next. From then on it’s pretty much
the same as the basic install.
davexnet - thanks. Really dumb question - where do I get the installer, as my current install was through my prior Avast’s program update.
Everyone - I got another email from Avast support, this time from a “Technical support engineer” asking that I run a diagnostic tool from https://www.avast.com/faq.php?article=AVKB33#artTitle
I did that, but (a) it showed my Win 7 Pro 64-bit system is clean and compatible, and (b) it would NOT upload the detailed information to Avast itself - its effort to do so generated error message. See the TWO attached jpgs.
Avast is spending a bit too much on marketing and annoying pop-up messages and a bit too little on the tech side.
davexnet and others here –
Well, I have now uninstalled and cleared Avast 2016 and reinstalled it, and I followed davexnet’s excellent instructions for unchecking the bloatware in the middle column. I DID check the box on the right for working with virtual machines. I went through the Avast settings to make sure that Enable Hardware Virtualization is checked.
[b]I GET THE SAME ERROR FOR NGTOOL ISREADY AS IN MY FIRST POST ABOVE.
Avast 2016 DOES NOT WORK.[/b]
Avast - do have nothing to add here? You have also gone radio silent on my support ticket with you.
If NG doesn’t work, please tell us.
What do the error codes (in my first post above) mean?
What’s your response to this?
Still no response from my support ticket. Avast 2016 is still defective.
Ten days later, this is STILL not fixed. I have avast version 11.1.2241.
NG and Avast 2016 are not working.
I uninstalled and reinstalled the new Avast (from a new download), with the correct settings for virtualization, and I continue to get the error message about ngtool (first post above). Still broken.
Has anyone else run the ngtool isready test?
Still not fixed, and Avast wants to close my separate support ticket.
In the meantime, the newest sub-version of Avast eliminates the ngtool isready test. (In response to this thread?) The command is no longer available. [b]So, the problem continues, but Avast doesn’t want us to test for it anymore.
NG remains broken.[/b]
Still no news on this from Avast.
NG still does not work.
Just for the hell of it, I went to Programs and Features, went to “Change” Avast and hit “Modify” to see if by magic the old references to virtual or NG had returned. No.
So I did a Repair of Avast, went back to Programs and Features, and the Change options for Avast still do NOT show virtual anything or NG anything.
NG still does not work, in a really great, modern Dell desktop with tested hardware virtualization capacity.