no answer from avast-support

system · 2016-12-28T21:10:24.000Z

well Eddy about the ‘‘decent’’…I have a diabetic-sugar-problem and I wrote ‘‘drunk’’ because I was in low-sugar position and it’s like being drunk…
and the product I bought is Secure-Line-VPN.
they promise you that no one can spy after the web-sites that you are visiting if you install this product…but they forgot to tell you about your internet-provider who knows every thing and if I was in a normal sugar-level as I am now, I am sure that I would not buy it…and for 2-years the price was $52 my friend…so when I say “drunk”, you can anderstand what I mean…
at this moment it’s 7.5-days with no answer from their support or their customer-department as I asked them…

Eddy · 2016-12-28T21:22:22.000Z

Ah, that kind of “drunk”.
I know what it looks like as I know some people who have diabetes and I’ve worked in a hospital.

Please post your ticket ID here and I will ask someone from avast to have a look.
Support was on holiday (Christmas) and there was the Saturday.

system · 2016-12-29T07:53:26.000Z

thank you dear Eddy if you can help, my last ticket-ID nu’ is 648943 and this is what I wrote them -

hallow to you Avast
i downloaded two weeks ago your very good avast-safe-zone-browser, but I have a diabetic-sugar-problem and one week ago at december21, I was in a low-sugar-position, (it’s like a drunk man), when i bought your Secure-Line-VPN – SKU NO’ IS SLA-01-001-24-AR.
i saw that no one can spy and track after the web-sites that i am visiting in, but I forgot, (because of the low-sugar), my internet-providing-company, who knows every thing about my web-sites, and if I was in a normal sugar-level as I am now, I’m sure that I would not buy it…
please refund my $54 that I paid for two years with my card…9647, and instead of this I want to buy for one year your avast-cleanup at $16.
thank you! – 2016-12-28

Eddy · 2016-12-29T08:14:30.000Z

I strongly suggest to remove your email address from your post.
This is a public webboard and everyone can see it, including the bad guys and they will (ab)use it for spamming.

I’ve forwarded your request to avast.
As I do not work for avast, I can’t promise anything but I expect that you will get a reply within 48 hours either through your ticket or here on the webboard.

moroni · 2016-12-29T10:06:15.000Z

Hi shaul5540,

I am really sorry about the delay

I would really like to investigate the problem you mention further, but at the same time I don’t want to keep your paid license as hostage. Therefore, I am at the moment refunding your purchase, but at the same time I am issuing a free license for Avast SecureLine for 1 year to your account. You will be able to find it at https://my.avast.com
Could you please connect once more and then to generate a support package as indicated here https://www.avast.com/faq.php?article=AVKB33 ?
You already got a ticket so you can skip the first step

system · 2016-12-29T11:40:37.000Z

thank you moroni…(of course I guess it is with Eddy’s help)…
I understand from you that you refund me all the $54 that I paid for 2-years, but I really don’t need the free license that you gave me for 1-year for the secure-line-vpn, because I thought, (when I was in low-sugar-position as a drunk-man), that no one including the big-brother can see which web-sites I am entering…but you know very well that my internet-providing-company knows very well where I am entering…so I don’t need with respect and thanks to you this secure-line-vpn…
I think that I can use the avast-cleanup, but can I try it for a month or two before I pay for it my friend moroni?
and why can’t I get a notice in my email when there is a reply to my message my friend moroni?

Eddy · 2016-12-29T11:45:35.000Z

Psst, it is moroni not moroniC

And you can get a reply if some is posting in this thread.
You just have to enable it in the “Attachments and other options”

system · 2016-12-29T11:50:29.000Z

dear Eddy - the C in Moroni is not mine…it is maybe an automatic-fixing of the system…and English is not my mother’s language…and of course thank you very much…

moroni · 2016-12-29T12:15:10.000Z

Hi shaul5540,

I think I can add a two months license for Cleanup to your account. I will try not to forget

And about SecureLine, your ISP cannot see what you do while you are connected to SecureLine. All what they can see is that you are connected to “Avast” and nothing else

system · 2016-12-29T12:30:35.000Z

so avast will know which web-sites i’m entering…
i’m looking for something that will make my internet-surfing a total privet thing that no one can see and know what are my problems in this life…
and in this case avast will know where i’m visiting in the web…so I prefer that my surfing stay a public thing, but at least I keep my money in my pocket…

system · 2016-12-29T12:44:07.000Z

and there are many privet and intimate things in this life except porn.

Eddy · 2016-12-29T12:49:02.000Z

There is no such thing as you want.
It is technically not possible.

How do you think to connect to a site if you don’t tell to what site you want to connect to ?

avast doesn’t see the pages/content you look at as the data is encrypted.

http://computer.howstuffworks.com/vpn.htm

system · 2016-12-29T12:57:51.000Z

okay Eddy maybe avast doesn’t look, but if the big-brother want to look so he will look with no problems…so i prefer that my surfing stay for the public

Eddy · 2016-12-29T13:01:54.000Z

No, big brother can’t see it as the data is highly encrypted.

system · 2016-12-29T13:08:23.000Z

i don’t believe that the government can’t see it if they have a judge-order

Eddy · 2016-12-29T13:10:58.000Z

Believe it or not, they really can’t.

As I said several times already, the data is ENCRYPTED.
Next to that, avast doesn’t store anything that goes through the VPN, so there is nothing to show even if there is a court-order.

system · 2016-12-29T13:19:44.000Z

so what you are saying is that the FBI can’t check where a person who is suspected in terror was surfing in the web if he is Avast’s client…

Eddy · 2016-12-29T13:28:21.000Z

They can if you leave traces of it on your own system, but that has nothing to do with avast.

If you want to hide, go live in a cave at least 5000 lightyears from the earth, without electricity, without flooding water, block the entrance, don’t go outside, don’t communicate with anyone, don’t move, don’t even breath…

system · 2016-12-29T14:26:48.000Z

okay…that’s why I wrote that I was “drunk” when I bought something impossible with good money.
earlier after Moroni’s reply, I wanted to thank you in your personal box and he didn’t let me because I am not allowed.

DavidR · 2016-12-29T16:16:00.000Z

There are some restrictions in the forums for Newbie forum members/users, it used to be 20 posts before you could use the PM function. I don’t know if that is still the case, but it looks like it.

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