1

Hi Guys,
In the last several days, I have noticed a significant slowdown, especially with internet browsing. AVAST nor MBAM have raised any flags. On the off chance that there is something, but it has slipped though, I have attached the requisite logs. For MBAM I did set a custom scan to scan all attached hard drives, in case something on one of the other drives was the source.

When I look at the running processes, there is one for games called Wild Tangent Games App Integration Service that is accounting for up to 30% of the CPU activity. I presume this is for on line games? If I disable this from the task manager, it will just come back at reboot, correct? I do not think it is new, but would it account for (some of) the sluggishness and aside from not being to access certain games, is there any downside?

Thanks in advance.

2

b C:\windows\SysWOW64\WinMsgBalloonServer.exe[/b] You have about 30 instances of this running on the system

Could you temporarily disable this service :

AMD_RAIDXpert

Reboot and let me know of any change

3

AMD_RAIDXpert service was stopped and then set to ‘disabled’. System then re-booted.
Everything looks ok, and I am not noticing the lag I previously observed when opening a browser window or in the mouse tracking. :slight_smile:
Is the AMD_RAIDXpert related to the WinMsgBalloonServer – or do I need to do anything about that one?
And just leave the AMD service disabled (permanently)?

Thanks for the advice and assistance.

4

Yes, they are related. Leaving that service disabled should not cause any problems :slight_smile:

5

A final thanks. Computer seems to be fine now.
You guys go way beyond just virus/malware removal.
This is a great service and resource.

6

My pleasure, to remove the tools

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG