No AVAST Alerts, but sudden slowness

DavKar · 2015-04-03T21:33:15.000Z

Hi Guys,
In the last several days, I have noticed a significant slowdown, especially with internet browsing. AVAST nor MBAM have raised any flags. On the off chance that there is something, but it has slipped though, I have attached the requisite logs. For MBAM I did set a custom scan to scan all attached hard drives, in case something on one of the other drives was the source.

When I look at the running processes, there is one for games called Wild Tangent Games App Integration Service that is accounting for up to 30% of the CPU activity. I presume this is for on line games? If I disable this from the task manager, it will just come back at reboot, correct? I do not think it is new, but would it account for (some of) the sluggishness and aside from not being to access certain games, is there any downside?

Thanks in advance.

essexboy · 2015-04-04T10:38:44.000Z

b C:\windows\SysWOW64\WinMsgBalloonServer.exe[/b] You have about 30 instances of this running on the system

Could you temporarily disable this service :

AMD_RAIDXpert

Reboot and let me know of any change

DavKar · 2015-04-04T14:46:31.000Z

AMD_RAIDXpert service was stopped and then set to ‘disabled’. System then re-booted.
Everything looks ok, and I am not noticing the lag I previously observed when opening a browser window or in the mouse tracking.
Is the AMD_RAIDXpert related to the WinMsgBalloonServer – or do I need to do anything about that one?
And just leave the AMD service disabled (permanently)?

Thanks for the advice and assistance.

essexboy · 2015-04-04T17:41:26.000Z

Yes, they are related. Leaving that service disabled should not cause any problems

DavKar · 2015-04-05T12:23:08.000Z

A final thanks. Computer seems to be fine now.
You guys go way beyond just virus/malware removal.
This is a great service and resource.

essexboy · 2015-04-05T12:29:39.000Z

My pleasure, to remove the tools

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

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