no Avast sound on windows 10 

system · 2015-09-08T17:54:12.000Z

Hi, after upgrading from windows 8.1 to windows 10, I installed today Avast free (the latest version) and noticed that there is no sound: no message of welcome, no alarm on virus detection, no voice on completed scan, nothing.
I checked the sound settings and everything seems okay, also the game mode is disabled. The Avast audio files are in their folder and if I run them they work properly.
Thinking of a bad installation I tried to repair and then also to uninstall and reinstall Avast two times using the Avast removal tool with no result. Temporarily I switched to windows defender.
I’ve looked for other posts on this issue but found nothing. I’m the only one facing this problem?

CraigB · 2015-09-08T17:57:52.000Z

Have or are you able to update your audio drivers :-\

system · 2015-09-08T18:04:42.000Z

Actually I don’t think is an audio drivers’ issue because I’ve no problem with any other application, game etc, just with Avast :-
Btw audio drivers are already updated.

system · 2015-09-08T18:52:48.000Z

Well, looks like I have the same problem. I tried to trigger notification sounds by purposely feeding EICAR testfile to Avast and it detects it like it should, but no voiceover/sound notification at all no matter how I fiddle those settings. Also using Windows 10, if it matters.

E: also zero problems with audio otherwise, so it really can’t be audio drivers.

system · 2015-09-08T19:59:36.000Z

Exactly. It detects eicar but no voiceover/sound notification.
Glad I 'm not the only one.

system · 2015-09-08T20:02:29.000Z

have you checked the sound options under settings of avast?

system · 2015-09-08T20:35:45.000Z

caseyb641 post:6:

have you checked the sound options under settings of avast?

Yes. All the sounds and voiceover are enabled.

bob3160 · 2015-09-08T20:57:16.000Z

I also haven’t heard any sounds while using Avast on Windows 10. I’ve reported this to Avast.
Let’s see if we get a reply.
Having said that, Avast is still protecting me. I certainly wouldn’t stop using it in favor of Defender.

system · 2015-09-08T21:08:46.000Z

Yeah, switching to Defender seems to be a bad idea just because of this, especially because OP said that it still detects Eicar for him. If I have to choose between a mute and powerful AV or a bad AV with sounds, the former always wins - of course still hoping that this gets fixed soon.

bob3160 · 2015-09-08T21:15:00.000Z

JukkaG post:9:

Yeah, switching to Defender seems to be a bad idea just because of this, especially because OP said that it still detects Eicar for him. If I have to choose between a mute and powerful AV or a bad AV with sounds, the former always wins - of course still hoping that this gets fixed soon.

You can always report this directly to Avast using the following:

https://support.avast.com/Tickets/Submit/RenderForm/27/&cls02&ptf01&lic01&scr06
Choose your language and submit your problem directly to Avast.

system · 2015-09-09T08:37:41.000Z

[/quote]
You can always report this directly to Avast using the following:

https://support.avast.com/Tickets/Submit/RenderForm/27/&cls02&ptf01&lic01&scr06
Choose your language and submit your problem directly to Avast.
[/quote]
Thank you Bob. I’ve just submitted a ticket to Avast about this issue.

system · 2015-09-18T18:14:45.000Z

Hiya, I have the same problem. Since a month ago ALL sounds have ceased and I am very puzzled as to WHY? This is affecting XP, Vista and Windows 7. Not sure about 8&9[8.1]. I don’t use Win10 but according to the afforementioned complaints above it is affaecting all windows by the sounds of it.

Why has the sounds stopped and why is nothing being done about it? I know this might sound trivial but I have got used to the sounds of virus database updated for the last 11 years of using Avast which is by far the best system to use!

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