No Avast! Toolbar in Outlook

Avast Free Antivirus / Premium Security
1

I am running Windows Vista Ultimate x64 SP2 on an HP desktop computer with 4-core CPU and 4GB ram. I have two user accounts on this computer: mine and my wife’s. I am running MS Outlook 2007 SP2 MSO. I just reinstalled the entire OS from scratch, and applied all of the updates. I am running AIS 5.0.545.

When I start Outlook in my user account, everything works fine (the Avast add-in starts and then the Avast toolbar shows up). But when I go to my wife’s user account and start up Outlook, the Avast add-in runs, but there is no Avast toolbar. The mail is being sorted properly into the spam folder, but I have no toolbar buttons to indicate that an email is/isn’t spam.

When I check Tools/Trust Center/Add-ins on my wife’s Outlook, the Avast addin isn’t there. But when I click on the “Manage:” dropbox below and select “Exchange Client Extensions” and then “Go”, it does show the “avast 5” entry in the Add-in Manager window, and it is selected (box is checked).

I originally installed AIS before I wiped and reloaded Vista. As I recall (not 100% sure), the Avast toolbar showed up correctly in Outlook under both my and my wife’s user accounts. It also works correctly on her laptop where I have it installed. I have tried removing and reinstalling AIS, but got the same result.

Is this an application bug? Or has it somehow “used up” its license because I reinstalled it on the same computer? I have the license for three computers for two years. It is mostly working on my wife’s Outlook, but I think the “Spam/not Spam” buttons are pretty important. AsOutExt.log file attached.

Any suggestions?

Clay >>>>

2

Clay,
thank you for your valuable feedback. We are aware of this issue - I have fixed it in our private build. The next public version is due out in about 2 weeks time. If you do not want to wait however I can email you the internal dll for you to use in the meantime. Let me know. Cheers,

3

Thank you for the quick reply. I can wait a couple of weeks for the next update to release. I am happy to know that this is a known issue that is being addressed, and not an installation issue on my end.

Best regards,

Clay >>>>

4

Really next program update is in two weeks? hooray! :smiley:
But I remember vlk saying at the end of august in another thread…

5

That I suspect what Vlk said isn’t anything related to this, which will probably just be a build update to 5.0.545 and not what you are thinking,hoping for, e.g. 5.1.

6

Oh, I see. Thanks for clearing that up David ;D

7

You’re welcome, I though that was a bit of wishful thinking on your part that it might be 5.1 ;D

8

as you say, the program update in 2 weeks time is a minor one. major program revision - 5.1 - is indeed coming out at the end of summer.

9

The update was applied today and appears to have fixed the toolbar issue reported here. Thanks!

10

Thanks for the feedback.