I have recently installed Business Protection Plus in a Windows 2003 SBS environment. After installing the Administration Console on the server, I attempted to push the install to 2 Windows 7 and 1 Windows XP clients. After getting a number of failed deployments (error 1460). I decided to manually install the client version of BPP on the 3 computers. I cannot get the Console to connect to the clients. During an attempted Quick Scan, it simply says waiting and never connected (even after many hours). What can be causing this connectivity issue?
Hello,
Please upload your troubleshooting package so we may see the log files.
Open your Administration console and click on Admin in the left column. Then click on Settings and choose Troubleshooting. You will see the button to Download Troubleshooting package that contains the log files.
Troubleshooting package is too large to attach
Have you ensured that all the clients have File and Print sharing enabled?
File and Print sharing is enabled
Interesting, that was the one thing holding me up with the clients. I kept getting a Network Path not found error until I enable file and print sharing in the firewall.
I originally had that problem but read about turning on sharing. Clearly something else is wrong.
Does the user you have setup for credentials have the ability to logon as a service? In my setup with SBSe 2011 I created a domain user account called Avast and setup a a GPO adding that user to the Allow “Logon as a Service” security setting.
I’m using Administrator so that shouldn’t be the problem.
You might want to check. When I added my Avast user I also had to add the Administrators group because by default there’s no users/groups entered.
If he is using the domain administrator account this will not be an issue.
louisblock, please upload the troubleshooting package to a online storage site and post a link here
Here is the troubleshooting package: http://dl.dropbox.com/u/63302739/Avast%20dump_120316092614.zip
Lap1 and lap2 continuously show that the network path is not found in your remote install log. The server shows a authentication issue (Logon failure: unknown user name or bad password.)
A few Questions/Suggestions:
- Are you using the Domain Administrator account for the push deployment?
- Do the clients have a common DNS (Is the DNS pointed to your SBS Server?)
- Can you try disabling the windows firewall to see if it connects back to the console if you manually deploy the client(Port 25322 must be allowed for the communication back to the server)?
Yes to the first 2 questions. For # 3, I disabled the firewall and still couldn’t connect.
Any other thoughts on this?
Are these computers on the same subnet? I had an issue this week where computers on a different subnet would not connect.
Yes they are
Was this ever resolved? How?
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