Have used Avast and all our Android devices for over a year now - the web portal was a very welcome addition this year.
However, all our devices seem to be having problems - they work fine on direct SMS commands but the web portal just shows ‘Command timed out’ for everything on all devices.
Have tried unistalling / re-installing on a couple of the phones but then I can’t reconnect to the account (it just times out with an error message) and if I try ‘fix connection issues’ on an existing device that also reports a problem.
We have a variety of Android phones, running stock roms of 2.3.4 through to rooted devices running CM10 and all have the same problem.
what’s the exact error message you get from the connection check?
are you using a google account on your phone?
have you tried different internet connections (different wifi’s, your carriers internet access)
Everything fully up to date (app and definitions updated last night).
When I try a connection check it goes ok until it gets to ‘checking web connection’ and it says "Waiting for test message from web (… seconds left) and then every one of our phones report…
"The message sent from our servers to your device has not been received. Most of the times this is a temporary issue which can easily be solved by disabling and enabling wi fi again.
we know that sometimes firewalls block ports 5228, 5229 or 5230, which are required for Google Cloud Messaging. please contact … da da da
Another issue is that you maybe have too old avast! Anti Theft … da da da"
All my devices are up to date.
I have tried on Wifi and mobile network and we have phones on 3 different networks all of which are having the same issues.
Each phone is connected to its own individual Google account for the owner in the family.
My wifes phone (whcih has been showing issues since last week and which I did an uninstall and reinstall on last night) wouldn’t sign and connect into the account at all either last night or this morning.
It has now connected into the account and can be controlled from the web portal.
My phone (which has had no changes for weeks apart from regular updates) was signed into the account but would not communicate. I had successfully just signed out of and reconnected to the account and it now communicates as expected.
The other phones are currently not communicating but are not available for me to look at until later - i will report back as I do them later.
btw I did report this via the feedback interface on the app this morning.
And also thank you to Werner for your help and advice - I had already tried many of the suggestions but your advice prompted me to try them again to make sure I had everything covered and this has ov=bviously helped to overcome my issues.
I have all but one phone working. The web portal has always reported that the phones are communicating with it, but I have been unable to send commands, only by SMS.
It would appear to me that it is something to do with the latest update.
If the phone hasn’t been updated, it shows it is communicating with the web portal on ‘my devices’ but you can’t send commands and if you check the communication on the phone in settings, it fails.
If I upgrade, I then have to log out of my account and back in again - this resolves all the issues.
Hope this may help someone if they have the same problems, but my issues appear to be resolved. 8)
