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Avast Free Antivirus / Premium Security
1

I just downloaded Avast 4.8 and I can’t get any new emails…it gives me this error: :-[

The server responded with an error. Account: ‘pop3.frontiernet.net’, Server: ‘pop3.frontiernet.net’, Protocol: POP3, Server Response: ‘-ERR concurrent connections limit in avast exceeded(pass:20, processes:CCSVCHST.EXE[19], msimn.exe[1]), there is a collision with another program’, Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

I’m not computer literate enough to understand what this means or how to fix it. Can anyone help please!
TIA

2

The collision is you still have Norton or remnants of it running on your system.

This file CCSVCHST.EXE is associated with symantec/norton.

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT

3

That was it, thanks so much. I hadn’t removed Norton yet when I installed Avast…all fixed!! :slight_smile:

4

No problem, glad I could help.

Welcome to the forums.

5
  1. Remove NAV or Norton 360 through Add/Remove programs from Control Panel. Boot.
  2. Use Norton Removal Tool for Windows 2000/XP/Vista or Norton Removal Tool for Windows 98/Me. Boot.
  3. Install avast! (or repair the installation) and boot.

The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer.