Upon attempting a scan, Avast is giving me the following error: Unable to start scan. There are no more endpoints available from the endpoint mapper.
(The longer part of this story is last night I got the BSOD, Windows Security Center Service can’t be started, and stop error 0x0000007e. Couldn’t solve the problem then so tried more stuff today, such as running Spybot S&D, Malwarebytes, did a few System Restores, Scannows, and chkdsks, some startup repairs and Windows Memory Diagnostic and FRST. Couldn’t get into Avast at all so uninstalled and reinstalled, then got the endpoint error. At wit’s end – can only get on in Safe Mode.)
Thank you to anyone who can help me out here. :o
(modifying to add .txts from scans – ignore the malwarebytes one…I’m scanning again right now, because I think something messed up as it’s only .62kB)
I ran Malwarebytes Anti-Malware again and the window was so large after the scan that I couldn’t click on the Export button for the log. Of course, this time it didn’t find anything because I’d already quarantined the 3 items it found earlier today. ctrl-(minus) won’t make the window any smaller. I will just type the names of the items here: PUP.Optional.Softonic.A, and two of these: PUP.Optional.AZLyrics.A (one in “localstorage” and one in “localstorage-journal”)
The latest: Upon restart, this message “a disk read error occurred, ctrl-alt-delete to restart” – this is getting “funner and funner”
(attaching the Addition.txt log – unsure what the aswmbr log is, please explain…)
Last night, I found myself on a screen that had something to the effect of “Restore to last known good configuration (advanced)” – which I had avoided because of the ‘advanced’ part. Decided to give it a try and now I can load up windows without being in Safe Mode of some kind.
As far as I know, my problems now are:
Avast firewall won’t turn on. Scans work as does everything else I’ve tried so far.
Windows Security Center …it seems to have disappeared, but there is “Network Firewall” under Security which states "Windows Firewall and avast! both report that they are turned off. The yellow avast “ball” on my taskbar that normally spins has an ! on it with the message “Attention” because the firewall is off.
Hi Essex Boy! I’m back again haha – couldn’t stay away. Anyhow, what is the /r switch?
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
On the last step, installing Avast, got the following error in setup: Please fix this issue to continue the installation-- The Base Filtering Engine (BFE) service is not running
I’ve clicked the Retry button several times already.
Should I reconnect to the internet? Or is it not safe without AV?
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe
– couldn’t stay away. Anyhow, what is the /r switch?
