No Internet Access

system · 2007-03-13T14:13:54.000Z

Hi Again,
I think am 98% corrected. Avast is now loaded…have the 2 blue balls in my taskbar…but the one with the “A” has a small red circle with a line thru it. I’m able to manually upload to obtain the latest fies. Currently I have program versions 4.7.942 and VPS of 000723-1. The On-Access Protection Control can not be enabled.
Once again here’s my system: Win ME, DSL, no firewall, Firefox 2.0, also have the following: Spyware Blaster, Ad-Aware SE and Spybot.
Thanks for your assistance.

Lisandro · 2007-03-13T17:42:37.000Z

pjapma post:10:

Have the 2 blue balls in my taskbar…

The one is an ‘i’ (VRDB icon) and not an ‘a’.

pjapma post:10:

But the one with the “A” has a small red circle with a line thru it.

A red cross means avast is not enable…

Please, post the last 50-100 files of avast log files:
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
C:\Program Files\Alwil Software\Avast4\Setup\setup.log

system · 2007-03-13T18:50:40.000Z

Hi,
For the 1st…“setup.log”

13.03.2007 09:50:30.000 1173797430 general Started: 13.03.2007, 09:50:30
13.03.2007 09:50:30.000 1173797430 general Running setup_av_pro-3ae (942)
13.03.2007 09:50:30.000 1173797430 system Operating system: WindowsMe ver 4.90, build 3000
13.03.2007 09:50:30.000 1173797430 system Computer WinName: LAPTOP
13.03.2007 09:50:30.000 1173797430 system Windows Net User: Peter
13.03.2007 09:50:30.000 1173797430 general Cmdline: /downloadpkgs /noreboot /silent /progress
13.03.2007 09:50:30.000 1173797430 general DldSrc set to inet
13.03.2007 09:50:30.000 1173797430 general Operation set to INST_OP_UPDATE_GET_PACKAGES
13.03.2007 09:50:30.000 1173797430 general Old version: 3ae (942)
13.03.2007 09:50:30.000 1173797430 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
13.03.2007 09:50:30.000 1173797430 system Computer DnsName: laptop.gateway.2wire.net
13.03.2007 09:50:30.000 1173797430 system Computer Ip Addr: 192.168.1.65
13.03.2007 09:50:30.000 1173797430 internet SYNCER: Type: use IE settings
13.03.2007 09:50:30.000 1173797430 internet SYNCER: Auth: another authentication, use WinInet
13.03.2007 09:50:30.000 1173797430 package Part prg_av_pro-3ae is installed
13.03.2007 09:50:30.000 1173797430 package Part vps-72301 is installed
13.03.2007 09:50:30.000 1173797430 package Part news-4b is installed
13.03.2007 09:50:30.000 1173797430 package Part setup_av_pro-3ae is installed
13.03.2007 09:50:30.000 1173797430 general Old version: 3ae (942)
13.03.2007 09:50:35.000 1173797435 file SetExistingFilesBitmap: 937->125->125
13.03.2007 09:50:35.000 1173797435 general GUID: c1a0dcb1-fc4b-4250-a006-1a06e860ca24
13.03.2007 09:50:35.000 1173797435 general Server definition(s) loaded for ‘main’: 105 (maintenance:0)
13.03.2007 09:50:35.000 1173797435 general SelectCurrent: selected server ‘Download92 AVAST server’ from ‘main’
13.03.2007 09:50:35.000 1173797435 package GetPackages - set proxy for inet
13.03.2007 09:50:35.000 1173797435 internet SYNCER: Type: use IE settings
13.03.2007 09:50:35.000 1173797435 internet SYNCER: Auth: another authentication, use WinInet
13.03.2007 09:50:35.000 1173797435 general Used server: http://download92.avast.com/iavs4x
13.03.2007 09:50:35.000 1173797435 general Server definition(s) loaded for ‘main’: 105 (maintenance:0)
13.03.2007 09:50:35.000 1173797435 general SelectCurrent: selected server ‘Download76 AVAST server’ from ‘main’
13.03.2007 09:50:35.000 1173797435 package GetPackages - set proxy for inet
13.03.2007 09:50:35.000 1173797435 internet SYNCER: Type: use IE settings
13.03.2007 09:50:35.000 1173797435 internet SYNCER: Auth: another authentication, use WinInet
13.03.2007 09:50:36.000 1173797436 general Used server: http://download76.avast.com/iavs4x
13.03.2007 09:50:36.000 1173797436 general Used server: http://download76.avast.com/iavs4x
13.03.2007 09:50:36.000 1173797436 general Part of license key: W34289965H4000A1106
13.03.2007 09:50:36.000 1173797436 package Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
13.03.2007 09:50:36.000 1173797436 package LatestPartInfo: news = news-4b
13.03.2007 09:50:36.000 1173797436 package LatestPartInfo: program = prg_av_pro-3ae
13.03.2007 09:50:36.000 1173797436 package LatestPartInfo: setup = setup_av_pro-3ae
13.03.2007 09:50:36.000 1173797436 package LatestPartInfo: vps = vps-72301
13.03.2007 09:50:36.000 1173797436 package FilterOutExistingFiles: 125 & 125 = 0
13.03.2007 09:50:36.000 1173797436 package FilterOutExistingFiles: 125 & 125 = 0
13.03.2007 09:50:52.000 1173797452 package vps: same as previous [072301]
13.03.2007 09:50:52.000 1173797452 package FilterOutExistingFiles: 125 & 125 = 0
13.03.2007 09:50:52.000 1173797452 package FilterOutExistingFiles: 125 & 125 = 0
13.03.2007 09:50:53.000 1173797453 package Transferred files: 3
13.03.2007 09:50:53.000 1173797453 package Transferred bytes: 30
13.03.2007 09:50:53.000 1173797453 package Transfer time: 496 ms
13.03.2007 09:50:53.000 1173797453 file NeedReboot=false
13.03.2007 09:50:53.000 1173797453 general Return code: 0x20000001 [Nothing done]
13.03.2007 09:50:53.000 1173797453 general Stopped: 13.03.2007, 09:50:53

system · 2007-03-13T18:58:10.000Z

And for the 2nd: setup\setup.log

13.03.2007 09:50:30.000 1173797430 general Started: 13.03.2007, 09:50:30
13.03.2007 09:50:30.000 1173797430 general Running setup_av_pro-3ae (942)
13.03.2007 09:50:30.000 1173797430 system Operating system: WindowsMe ver 4.90, build 3000
13.03.2007 09:50:30.000 1173797430 system Computer WinName: LAPTOP
13.03.2007 09:50:30.000 1173797430 system Windows Net User: Peter
13.03.2007 09:50:30.000 1173797430 general Cmdline: /downloadpkgs /noreboot /silent /progress
13.03.2007 09:50:30.000 1173797430 general DldSrc set to inet
13.03.2007 09:50:30.000 1173797430 general Operation set to INST_OP_UPDATE_GET_PACKAGES
13.03.2007 09:50:30.000 1173797430 general Old version: 3ae (942)
13.03.2007 09:50:30.000 1173797430 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
13.03.2007 09:50:30.000 1173797430 system Computer DnsName: laptop.gateway.2wire.net
13.03.2007 09:50:30.000 1173797430 system Computer Ip Addr: 192.168.1.65
13.03.2007 09:50:30.000 1173797430 internet SYNCER: Type: use IE settings
13.03.2007 09:50:30.000 1173797430 internet SYNCER: Auth: another authentication, use WinInet
13.03.2007 09:50:30.000 1173797430 package Part prg_av_pro-3ae is installed
13.03.2007 09:50:30.000 1173797430 package Part vps-72301 is installed
13.03.2007 09:50:30.000 1173797430 package Part news-4b is installed
13.03.2007 09:50:30.000 1173797430 package Part setup_av_pro-3ae is installed
13.03.2007 09:50:30.000 1173797430 general Old version: 3ae (942)
13.03.2007 09:50:35.000 1173797435 file SetExistingFilesBitmap: 937->125->125
13.03.2007 09:50:35.000 1173797435 general GUID: c1a0dcb1-fc4b-4250-a006-1a06e860ca24
13.03.2007 09:50:35.000 1173797435 general Server definition(s) loaded for ‘main’: 105 (maintenance:0)
13.03.2007 09:50:35.000 1173797435 general SelectCurrent: selected server ‘Download92 AVAST server’ from ‘main’
13.03.2007 09:50:35.000 1173797435 package GetPackages - set proxy for inet
13.03.2007 09:50:35.000 1173797435 internet SYNCER: Type: use IE settings
13.03.2007 09:50:35.000 1173797435 internet SYNCER: Auth: another authentication, use WinInet
13.03.2007 09:50:35.000 1173797435 general Used server: http://download92.avast.com/iavs4x
13.03.2007 09:50:35.000 1173797435 general Server definition(s) loaded for ‘main’: 105 (maintenance:0)
13.03.2007 09:50:35.000 1173797435 general SelectCurrent: selected server ‘Download76 AVAST server’ from ‘main’
13.03.2007 09:50:35.000 1173797435 package GetPackages - set proxy for inet
13.03.2007 09:50:35.000 1173797435 internet SYNCER: Type: use IE settings
13.03.2007 09:50:35.000 1173797435 internet SYNCER: Auth: another authentication, use WinInet
13.03.2007 09:50:36.000 1173797436 general Used server: http://download76.avast.com/iavs4x
13.03.2007 09:50:36.000 1173797436 general Used server: http://download76.avast.com/iavs4x
13.03.2007 09:50:36.000 1173797436 general Part of license key: W34289965H4000A1106
13.03.2007 09:50:36.000 1173797436 package Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
13.03.2007 09:50:36.000 1173797436 package LatestPartInfo: news = news-4b
13.03.2007 09:50:36.000 1173797436 package LatestPartInfo: program = prg_av_pro-3ae
13.03.2007 09:50:36.000 1173797436 package LatestPartInfo: setup = setup_av_pro-3ae
13.03.2007 09:50:36.000 1173797436 package LatestPartInfo: vps = vps-72301
13.03.2007 09:50:36.000 1173797436 package FilterOutExistingFiles: 125 & 125 = 0
13.03.2007 09:50:36.000 1173797436 package FilterOutExistingFiles: 125 & 125 = 0
13.03.2007 09:50:52.000 1173797452 package vps: same as previous [072301]
13.03.2007 09:50:52.000 1173797452 package FilterOutExistingFiles: 125 & 125 = 0
13.03.2007 09:50:52.000 1173797452 package FilterOutExistingFiles: 125 & 125 = 0
13.03.2007 09:50:53.000 1173797453 package Transferred files: 3
13.03.2007 09:50:53.000 1173797453 package Transferred bytes: 30
13.03.2007 09:50:53.000 1173797453 package Transfer time: 496 ms
13.03.2007 09:50:53.000 1173797453 file NeedReboot=false
13.03.2007 09:50:53.000 1173797453 general Return code: 0x20000001 [Nothing done]
13.03.2007 09:50:53.000 1173797453 general Stopped: 13.03.2007, 09:50:53

Lisandro · 2007-03-13T22:21:14.000Z

I see no problems with your logs… although I’m not an expert on them :-[

Sorry, but as your problem is on connection, maybe you could activate logging in WebShield:

Edit \data\avast4.ini file
Find the section [WebScanner]
Add the line:
EnableLogging=1
Restart Web Shield in XP (terminate and start again) or whole PC in case of Win98
Browse (trying to access some webpages)

The log file are \data\log\ashwebsv.log and ashwebsv.ws.
They would be accessible when WebShield is terminated again.
Post them here or send by mail to rypacek (at) asw.cz
After that, disable the logging to avoid a big log file.

system · 2007-03-14T13:13:37.000Z

Hi Again,
Thanks for your recent posting.
I’m able to find the files you mention by doing a search on my hard drive “C” but when I open the files up …it is posted in “notepad”.
How am I able to edit and add the requested line.
Regards!

oldman960 · 2007-03-14T15:06:36.000Z

Yes the file will open in notepad. Just type the required line in the section indicted by tech. At the top will be a heading called file. Click it and select save.

system · 2007-03-14T18:40:20.000Z

I edited the [webscanner] as indicated BUT…
When I searched for ashwebsv.log and ashwebsv.ws …both logs are 0KB in size
Then I get the following in wordpad:
“The document C:\Program files\ alwil software\ avast 4\data\log\ashwebsv.log is in use by another application and cannot be accessed.” The same applies to ashwebsv.ws
Am I looking in the correct place for this file?
Thanks!
PS…As I was doing the above… avast4 did a automatic download with the newest updates for the program.
Still cannot start the program for auto scanning.

oldman960 · 2007-03-15T08:55:03.000Z

Tech post:14:

I see no problems with your logs… although I’m not an expert on them :-[

Sorry, but as your problem is on connection, maybe you could activate logging in WebShield:

Edit \data\avast4.ini file

Find the section [WebScanner]

Add the line:
EnableLogging=1

Restart Web Shield in XP (terminate and start again) or whole PC in case of Win98

Browse (trying to access some webpages)

The log file are \data\log\ashwebsv.log and ashwebsv.ws.
They would be accessible when WebShield is terminated again.
Post them here or send by mail to rypacek (at) asw.cz
After that, disable the logging to avoid a big log file.

Following tech’s instructions, web shield has to be terminated before the logs are available. Yes you are in the correct place.

Lisandro · 2007-03-15T20:50:24.000Z

oldman post:18:

Following tech’s instructions, web shield has to be terminated before the logs are available. Yes you are in the correct place.

Yes, WebShield is ‘locking’ its own log file.

system · 2007-03-16T13:54:20.000Z

Hi Again,
Performed the indicated procedure to enable the webscanner…BUT…
Once again both ashwebsv.log and ashwebsv.ws logs have 0KB or nothing in them and I’m being told that another application is using them.
I did find a file for both of them with the suffix of .ori ie:
ashwebsv.log.ori and ashwebsv.ws.ori which has a log files in them.
Are these the ones you want to examine?
Please advise.
Thanks

Lisandro · 2007-03-16T14:35:12.000Z

pjapma post:20:

Performed the indicated procedure to enable the webscanner…BUT…

Stop WebShield… do the changes.
Boot and then browse.
The log files are ashwebsv.log and ashwebsv.ws and not the *.ori ones.
You don’t have to analise them, just send to Lukas to do so…

system · 2007-03-16T14:52:51.000Z

Hi,
None of the “On-Access Scanner” functions can be “started” or stopped as indicated in the taskbar location. I can not start the On-Access Protection.
Once again when I perform the indicated function of enabling the webscanner…I get no log files in ashwebsv.log nor ashwebsv.ws
Please advise…Thanks!

Lisandro · 2007-03-16T17:31:24.000Z

Do you have any other antivirus in this computer?
Did you have in the past? Which one?
Can you post a screenshot of the error message you’ve got when you try to enable the on-access protection?

system · 2007-03-16T18:56:02.000Z

Hi,
Before I upgraded WIN ME on this laptop…I had Win 98…with that I had Avast4…which worked without a problem…that was about 1.5 years ago. Upon upgrade, I added a wireless PC card and once I had that functioning, avast started to update automatically. Something happened to the updates…maybe because there were tooo many and the “blue balls” located in the task bar disappeared and my PC froze up completely. I couldn’t boot up normally…I was just getting the “blue screen”. I finally booted up in safemode and I installed avast thru add/delete programs in my computer.
I then downloaded the latest avast4 that I could find on my desktop( which also has avast4 on it…no problems there). and loaded the file into this laptop. The problem started as stated at the beginning of this thread.
When I had avast installed…I ran an online scan from Trend Micro…but I deleted all files on the PC prior to reloading avast.

Lisandro · 2007-03-16T19:17:26.000Z

pjapma post:24:

Hi,
Before I upgraded WIN ME on this laptop…I had Win 98…with that I had Avast4…which worked without a problem…that was about 1.5 years ago. Upon upgrade, I added a wireless PC card and once I had that functioning, avast started to update automatically. Something happened to the updates…maybe because there were tooo many and the “blue balls” located in the task bar disappeared and my PC froze up completely. I couldn’t boot up normally…I was just getting the “blue screen”. I finally booted up in safemode and I installed avast thru add/delete programs in my computer.
I then downloaded the latest avast4 that I could find on my desktop( which also has avast4 on it…no problems there). and loaded the file into this laptop. The problem started as stated at the beginning of this thread.
When I had avast installed…I ran an online scan from Trend Micro…but I deleted all files on the PC prior to reloading avast.

And now… which is your exactly problem?

system · 2007-03-16T19:31:47.000Z

Hi Again,
How do you post a screen shot of the dialog boxes??..when they are on my screen and I try to use one of the “file, edit” functions…the boxes disappear.
When I access the Avast On-Access Scanner from the task bar
The large dialog box opens with the Installed providers listed on the left side.
Webshield Version 4.7-942 is highlighted and when the start buttons is applied
“The requested resident task was not found( in red)
The operation could not be completed.
OK”
I noticed there is an Avast log Viewer located in the task bar commands…can we use that in anyway.

The problem is Avast On -Access can not be activated. The blue ball in the taskbar is disabled ( has a small circle with a red line thru it) None of the installed resident providers can be started. Thus I have no continual virus scanning when I’m on the internet.

Lisandro · 2007-03-16T21:10:57.000Z

pjapma post:26:

How do you post a screen shot of the dialog boxes??

To know how to post a screenshot, see http://forum.avast.com/index.php?topic=8982.0
You can use Gadwin PrintScreen to get a screenshot (http://www.gadwin.com/printscreen/) or the free version of WinSnap 1.1.10 (http://www.filehippo.com/download_winsnap/?2173).

pjapma post:26:

"The requested resident task was not found( in red)

Wow… Do you use any other antivirus in your computer?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.
If this does not help, can you uninstall / boot / install / boot again?

oldman960 · 2007-03-16T23:39:15.000Z

Now that you’ve supplied a few more tidbids of info, I’ll take a shot. You said you used a copy of avast that you had on your desktop. I’m guessing that it was older than 4.7.942 and avast did an auto update. ME and win 98, sometimes have problems with program updates. If this is the case, please see

http://forum.avast.com/index.php?topic=26718.0

You may also want to try to honor VLK’s request contained in the same post. It may help for future updates.

system · 2007-03-17T01:10:44.000Z

Hi Again,
Thanks for bearing with me on this problem.
In response to TECH’s post#26, I tried to do a un-install/repair on the program on my PC…no luck…same problem as before. I’ll try tomorrow( Saturday) to download the screensaver program so I can get those dialog boxes for you.
Surprisingly I looked in my “recent documents folder” and found the log file for ashwebsv.log (but no ashwebsv.ws))) which I will send to you via email. I’ll head same as this post with my initials, PJAPMA .
In response to OLDMAN’s post #27…I used the latest file that was on your website: Avast 4.7 Home Edition, Build Jan 2007 (4.7.942)
Based upon your response to the logfile, …I’ll try a complete un-install…install if you advise.

Announcements