No Internet Access

DavidR · 2007-03-11T17:10:18.000Z

Do you mean you are unable to browse rather than unable to load IE or firefox ?

I assume that is the case, what is your firewall (?) and does it allow ashWebSv.exe internet access ?

Have you manually set-up your browsers to use the avast web shield proxy ?
What errors are you getting ?

system · 2007-03-11T18:03:52.000Z

Hi Again,
Both browsers will not load…thus no internet capability. I have no firewall. I wasn’t aware that I had to configure Avast for each browser. I assume there is a help assistance topic to assist.
Thanks!

Lisandro · 2007-03-11T18:14:10.000Z

pjapma post:3:

I assume there is a help assistance topic to assist.

For Windows 9x and Me, you have to manually configure the browser proxy, as described here: http://www.avast.com/eng/faq-home-webshield.html

system · 2007-03-11T19:04:28.000Z

You also need a firewall in addition to avast! Free firewalls that support Win98 (and WinME) include

Jetico http://www.jetico.com/index.htm#/jpfirewall.htm
Outpost free http://www.agnitum.com/products/outpostfree/index.php
and Sygate Personal Firewall www.filehippo.com/download_sygate_personal_firewall/

My daughter’s old Win98SE computer has had Outpost free installed for more than a year now, along with avast! home and some free anti-spyware programs, and no problems. Jetico appears to require more knowledge than I have, so I didn’t try it. A setup guide for Sygate is available at www.kotiposti.net/string/SPF_eng/SPFGuide.html .

DavidR · 2007-03-11T19:20:42.000Z

pjapma post:3:

Hi Again,
Both browsers will not load…thus no internet capability. I have no firewall. I wasn’t aware that I had to configure Avast for each browser. I assume there is a help assistance topic to assist.
Thanks!

That is unfortunately a totally different problem and one that I doubt avast is directly involved in. If you haven’t manually set the browsers to use the web shield proxy then there should be no interaction between your browser and avast, other than avast will scan the executable as you launch your browser.

avast! only scans it doesn’t block, it only alerts to infection.

The only think I can think of is your system may be running out of resources and that may stop the loading of other programs, though I would have expected to at least see some errors, that was why I asked.

What other programs do you have start on boot ?
You need to only load those programs that are essential, some programs automatically set-up to load on boot when installed and they don’t need to, like media players.

What is your processor and how much RAM does your laptop have ?

There is the avast help file, which contains a lot of information, including the info on the link Tech gave.

alanrf · 2007-03-11T20:27:28.000Z

I have recently resurrected my 10 year old Toshiba laptop.

I have installed Win ME anew and I have loaded the current release of avast on it. This machine has only 96Mb of memory but I am having no problems running IE or Firefox with scanning by avast. It’s certainly quite slow - but it works.

system · 2007-03-12T13:16:34.000Z

Hi Everyone,
Thank you for your fast replies.
I configured my browsers and that correct part of the problem.
When Avast went to update I got a popup box with:
“Avast Antivirus Setup
Downloading Packages
Downloadinf file:servers.def.vpu
0%”
The system just “hangs there” …no downloading occurs.
I then closed out of that box and got another smaller one:
“The system cannot find the file specified”

I tried to post the error files…but it exceeded the 1000 letter limit. I do not know how to break up the info when it is posted to the notepad and in return to copy to this forum.
Thanks again for your help!

Lisandro · 2007-03-12T14:12:04.000Z

pjapma post:8:

Downloadinf file:servers.def.vpu
0%"
The system just “hangs there” …no downloading occurs.

You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder: C:\Program Files\Alwil Software\Avast4\Setup\servers.def

pjapma post:8:

I tried to post the error files…but it exceeded the 1000 letter limit. I do not know how to break up the info when it is posted to the notepad and in return to copy to this forum. Thanks again for your help!

Post last 100 lines of it, for instance.

system · 2007-03-13T14:13:54.000Z

Hi Again,
I think am 98% corrected. Avast is now loaded…have the 2 blue balls in my taskbar…but the one with the “A” has a small red circle with a line thru it. I’m able to manually upload to obtain the latest fies. Currently I have program versions 4.7.942 and VPS of 000723-1. The On-Access Protection Control can not be enabled.
Once again here’s my system: Win ME, DSL, no firewall, Firefox 2.0, also have the following: Spyware Blaster, Ad-Aware SE and Spybot.
Thanks for your assistance.

Lisandro · 2007-03-13T17:42:37.000Z

pjapma post:10:

Have the 2 blue balls in my taskbar…

The one is an ‘i’ (VRDB icon) and not an ‘a’.

pjapma post:10:

But the one with the “A” has a small red circle with a line thru it.

A red cross means avast is not enable…

Please, post the last 50-100 files of avast log files:
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
C:\Program Files\Alwil Software\Avast4\Setup\setup.log

system · 2007-03-13T18:50:40.000Z

Hi,
For the 1st…“setup.log”

system · 2007-03-13T18:58:10.000Z

And for the 2nd: setup\setup.log

Lisandro · 2007-03-13T22:21:14.000Z

I see no problems with your logs… although I’m not an expert on them :-[

Sorry, but as your problem is on connection, maybe you could activate logging in WebShield:

Edit \data\avast4.ini file
Find the section [WebScanner]
Add the line:
EnableLogging=1
Restart Web Shield in XP (terminate and start again) or whole PC in case of Win98
Browse (trying to access some webpages)

The log file are \data\log\ashwebsv.log and ashwebsv.ws.
They would be accessible when WebShield is terminated again.
Post them here or send by mail to rypacek (at) asw.cz
After that, disable the logging to avoid a big log file.

system · 2007-03-14T13:13:37.000Z

Hi Again,
Thanks for your recent posting.
I’m able to find the files you mention by doing a search on my hard drive “C” but when I open the files up …it is posted in “notepad”.
How am I able to edit and add the requested line.
Regards!

oldman960 · 2007-03-14T15:06:36.000Z

Yes the file will open in notepad. Just type the required line in the section indicted by tech. At the top will be a heading called file. Click it and select save.

system · 2007-03-14T18:40:20.000Z

I edited the [webscanner] as indicated BUT…
When I searched for ashwebsv.log and ashwebsv.ws …both logs are 0KB in size
Then I get the following in wordpad:
“The document C:\Program files\ alwil software\ avast 4\data\log\ashwebsv.log is in use by another application and cannot be accessed.” The same applies to ashwebsv.ws
Am I looking in the correct place for this file?
Thanks!
PS…As I was doing the above… avast4 did a automatic download with the newest updates for the program.
Still cannot start the program for auto scanning.

oldman960 · 2007-03-15T08:55:03.000Z

Tech post:14:

I see no problems with your logs… although I’m not an expert on them :-[

Sorry, but as your problem is on connection, maybe you could activate logging in WebShield:

Edit \data\avast4.ini file

Find the section [WebScanner]

Add the line:
EnableLogging=1

Restart Web Shield in XP (terminate and start again) or whole PC in case of Win98

Browse (trying to access some webpages)

The log file are \data\log\ashwebsv.log and ashwebsv.ws.
They would be accessible when WebShield is terminated again.
Post them here or send by mail to rypacek (at) asw.cz
After that, disable the logging to avoid a big log file.

Following tech’s instructions, web shield has to be terminated before the logs are available. Yes you are in the correct place.

Lisandro · 2007-03-15T20:50:24.000Z

oldman post:18:

Following tech’s instructions, web shield has to be terminated before the logs are available. Yes you are in the correct place.

Yes, WebShield is ‘locking’ its own log file.

system · 2007-03-16T13:54:20.000Z

Hi Again,
Performed the indicated procedure to enable the webscanner…BUT…
Once again both ashwebsv.log and ashwebsv.ws logs have 0KB or nothing in them and I’m being told that another application is using them.
I did find a file for both of them with the suffix of .ori ie:
ashwebsv.log.ori and ashwebsv.ws.ori which has a log files in them.
Are these the ones you want to examine?
Please advise.
Thanks

Lisandro · 2007-03-16T14:35:12.000Z

pjapma post:20:

Performed the indicated procedure to enable the webscanner…BUT…

Stop WebShield… do the changes.
Boot and then browse.
The log files are ashwebsv.log and ashwebsv.ws and not the *.ori ones.
You don’t have to analise them, just send to Lukas to do so…

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